Christian Gilford
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Executive
Houston Area Council BSA
2022.04 - 2023.07
- Managed 40 plus incoming calls daily
- Collaborated with volunteer board of directors for district planning, demonstrating effective communication and teamwork skills.
- Developed strong community relationships through regular engagement with local leaders, businesses, and educational organizations.
- Led successful fundraising campaigns for school programs and initiatives, resulting in increased resources for students and teachers by 7%.
- Supported struggling schools within district by providing targeted assistance and resources to improve performance outcomes.
Manager
Houston Sauce Company
2020.06 - 2021.11
- Developed and executed strategies to increase business revenue and profitability
- Implemented new accounting strategies to reduce register loss by 105%, demonstrating strong financial management skills
- Utilized automation tools for inventory management and financial analysis, resulting in improved operational efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Operations Manager
Way Maker Home Health Care
2019.09 - 2020.03
- Directed resources and teams to meet operational demand and core metrics, focusing on efficiency and quality improvement
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Teacher's Assistant
Patterson Elementary
2015.08 - 2019.05
- Assisted in enforcing school rules and promoting positive behavior among students
- Coordinated with instructors on various educational activities and provided one-on-one tutoring support to students
- Demonstrated effective communication and organizational skills in classroom setting.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
Sales Associate
Banana Republic
2014.10 - 2016.04
- Provided excellent customer service and sales support, contributing to overall store performance
- Demonstrated strong interpersonal skills and product knowledge to assist customers with their needs.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Technical Support Specialist
The Home Depot
2013.01 - 2014.09
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
Education
BBA - Marketing
Texas Southern University
Houston, TX03.2018
Skills
- Microsoft Office Suite, Excel and Word
- Human Resources
- Business Administration
- Brand Management
- Staff Management
- Employee Development
- Customer Service
- Schedule Management
Certification
- TABC Food Handler
- ServSafe
Timeline
District Executive
Houston Area Council BSA
2022.04 - 2023.07
Manager
Houston Sauce Company
2020.06 - 2021.11
Operations Manager
Way Maker Home Health Care
2019.09 - 2020.03
Teacher's Assistant
Patterson Elementary
2015.08 - 2019.05
Sales Associate
Banana Republic
2014.10 - 2016.04
Technical Support Specialist
The Home Depot
2013.01 - 2014.09
BBA - Marketing
Texas Southern University
- TABC Food Handler
- ServSafe
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