Christian Gillespie
Layton,UT
Summary
Dynamic Service Center Manager with a proven track record at Emerald Pools and Spas, excelling in workforce management and customer service. Spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Skilled in project planning and problem-solving, demonstrating exceptional organizational skills and customer service and attention to detail on projects to give the best prodect.
Overview
29
29
years of professional experience
Work History
Service Center Manager
Emerald Pools and Spas
North Salt Lake, UT
08.2020 - 10.2024
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Developed and implemented customer service policies and procedures to ensure positive customer experience.
- Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
- Established strong relationships with vendors to ensure timely delivery of products or services ordered by customers.
Property Maintenance Specialist
Green Construction
Kaysville, UT
10.2014 - 08.2020
- Performed routine preventive maintenance on all property equipment and systems.
- Conducted daily inspections of the property to identify any repair needs or hazards.
- Organized and maintained an inventory of tools, materials, and supplies used in maintenance work.
- Managed landscaping duties including mowing grass, trimming shrubs, fertilizing soil, snow removal
Lawn Care Specialist
Goff Lawn Care
Farmington, UT
04.2012 - 10.2014
- Maintained lawns by mowing, fertilizing, aerating and removing debris.
- Performed regular inspections of outdoor areas for potential safety hazards.
- Installed irrigation systems to ensure sufficient water supply for lawns.
- Repaired damaged sprinkler heads, valves and pipes in irrigation systems.
- Trimmed shrubs and trees to maintain desired shapes and sizes.
- Inspected equipment regularly to detect malfunctioning parts or worn-out blades.
Parts Department Associate
Land Rover Centerville
Centerville, UT
03.2005 - 04.2012
- Maintained accurate inventory records for all parts in the department.
- Processed incoming orders and determined necessary part numbers to fulfill customer requests.
- Assisted customers with determining the correct parts for their vehicles.
- Provided excellent customer service by responding promptly to inquiries, resolving issues, and providing product information.
- Organized parts into appropriate categories in order to facilitate easy retrieval when needed.
- Opened crates to replenish stocked items in proper aisles.
- Stayed up to date on training and certifications.
- Received shipments of parts coming into the facility, checked them in, and put them in proper areas.
- Pulled orders, packaged them up for shipments.
Sales Associate
GameStop
Centerville, UT
05.2008 - 10.2008
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Automotive Detailer
East Bay Car Was and Detail
Bountiful, UT
02.2000 - 05.2001
- Cleaned interior and exterior of vehicles using vacuums, steamers, polishers, buffers and other detailing tools.
- Applied waxes and polishes to the vehicle's body to protect its paint finish.
- Removed dirt and debris from upholstery, carpets and mats using brushes, vacuums and steam cleaners.
- Gathered supplies needed for detailing job including rags, sponges, polishing compounds and cleaning solutions.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
Landscape Worker
Sampson Landscape and Sprinklers
Layton, UT
04.1996 - 09.1999
- Assisted in planting trees and shrubs according to landscape design plans.
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Maintained irrigation systems by adjusting valves, repairing broken sprinkler heads, and replacing worn parts.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Organized supplies before beginning each project to ensure availability of necessary items.
- Installed sprinkler systems for residential and commercial customers.
Education
High School Diploma -
Viewmont High School
Bountiful, UTSkills
- Workforce Management
- Motivation
- Customer Service
- Project Planning
- Attention to Detail
- Organizational Skills
- Problem-solving abilities
Affiliations
- I am first and foremost a Family man. I love spending time with my family and that is very important to me. I love watching sports, mostly Hockey, Golf and Baseball.
References
References available upon request.
Timeline
Service Center Manager
Emerald Pools and Spas
08.2020 - 10.2024
Property Maintenance Specialist
Green Construction
10.2014 - 08.2020
Lawn Care Specialist
Goff Lawn Care
04.2012 - 10.2014
Sales Associate
GameStop
05.2008 - 10.2008
Parts Department Associate
Land Rover Centerville
03.2005 - 04.2012
Automotive Detailer
East Bay Car Was and Detail
02.2000 - 05.2001
Landscape Worker
Sampson Landscape and Sprinklers
04.1996 - 09.1999
High School Diploma -
Viewmont High School
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