Christian Girdner
Fort Valley,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
WellCare
Jackson, SC
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Retail Floor Supervisor
Kroger Co, Inc
Warner Robins, GA
11.2020 - Current
- Ensured compliance with safety regulations and company policies.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Processed customer payments accurately and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Maintained a clean, organized, and safe work environment at all times.
- Managed cash register operations including deposits, withdrawals, transfers.
Education
Associate of Science - Cyber Security
Central Georgia Technical College
Macon, GA05.2025
High School Diploma -
Peach County High School
Fort Valley, GA05.2023
Skills
- Consultative Sales
- Information Security
- Paperwork Processing
- Product Knowledge
Timeline
Customer Service Representative
WellCare
09.2023 - Current
Retail Floor Supervisor
Kroger Co, Inc
11.2020 - Current
Associate of Science - Cyber Security
Central Georgia Technical College
High School Diploma -
Peach County High School