Results-oriented leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Import Specialist
Coppersmith Global Logistics
Grapevine, TX
05.2025 - Current
Coordinated import documentation to ensure compliance with international trade regulations.
Managed customs clearance processes, facilitating timely release of shipments.
Implemented process improvements that enhanced accuracy in inventory tracking.
Developed and maintained relationships with freight forwarders and customs brokers.
Managed relationships with overseas suppliers, fostering strong partnerships for long-term success.
Enhanced communication between departments for improved coordination in import activities.
Followed SOPs with all customer account actions and data management to keep consistent service levels.
Logistics Agent
United Parcel Service (UPS)
Prosper, TX
05.2022 - 05.2025
Ensure compliance with import/export regulations by staying current on customs requirements and documentation procedures.
Resolved discrepancies between purchase orders, invoices, and receiving documents in timely manner.
Led training sessions for new staff on logistics procedures, safety protocols, and software systems.
Monitored shipments to guarantee timely delivery of goods.
Prepared necessary documentation for imports and exports, including commercial invoices, packing lists, and certificates of origin.
Continuously researched industry best practices, incorporating innovative solutions into existing workflows where applicable for enhanced operational efficiency.
Resolved issues related to shipping delays or damaged cargo.
Implemented quality control measures that enhanced compliance with regulatory requirements and customer expectations.
Developed contingency plans for potential disruptions in the supply chain, minimizing risk to company operations and customer satisfaction.
Client Relations Representative
Fossil Group Inc.
Costa Mesa, CA
02.2021 - 09.2021
Answered inbound calls to handle various concerns, set appointments and close sales.
Handled customer inquiries, payments and service requests.
Collaborated across departments to resolve customer-related issues.
Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
Examined outgoing shipments for issues, meeting company specifications.
Maintained customer records by updating account information in database.
Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
Participated in cross-functional initiatives aimed at improving overall business performance.
Agreement Processor
Lone Star Marina
Pilot Point, TX
05.2019 - 08.2020
Updated and maintained rental agreements
Obtained documentation signatures/deposit for rental processing
Completed required paperwork timely, such as logbooks, receipts, and inspection reports.
Conducted pre-and post-trip inspections to ensure proper functioning of vessel's equipment.
Ensured compliance with company policies and industry regulations.
Developed expertise in various processing systems for increased efficiency and accuracy.