Christian Hansen
Sparta,MI
Summary
Dedicated professional with experience at Hope Network, adept in behavior redirection and providing compassionate client care. Excelled in crisis intervention and enhancing client satisfaction, demonstrating a strong ability to address complex issues with tailored solutions. Certified in CPR/AED, showcasing a blend of critical hard and empathetic soft skills, significantly contributing to team and client success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Hope Network
06.2016 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Client Services Representative
North Kent Community Services
04.2014 - 03.2015
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Developed customized solutions for clients, addressing their unique requirements and preferences.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - General Educaation
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Rockford High School
Rockford, MI06-2013
Skills
- First aid and safety
- Behavior redirection
- Client documentation
- Housekeeping tasks
- Health and safety requirements
- ADL support
- Transportation
- Compassionate client care
- Personal care assistance
- Certified in CPR/AED
Certification
- Adult CPR/AED certification – American Red Cross.
- Certified Medication Aide (CMA) - State Departments of Health.
Timeline
Direct Support Professional
Hope Network
06.2016 - Current
Client Services Representative
North Kent Community Services
04.2014 - 03.2015
- Adult CPR/AED certification – American Red Cross.
- Certified Medication Aide (CMA) - State Departments of Health.
No Degree - General Educaation
Grand Rapids Community College
High School Diploma -
Rockford High School
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