Christian harrell
Lafayette,LA
Summary
Results-driven Customer Service Advocate with proven skills in complaint resolution, sales expertise, and effective communication. Committed to enhancing customer satisfaction through problem-solving and team mentorship.
Overview
4
4
years of professional experience
Work History
Customer Service Advocate
Target
Houma, Louisiana
12.2023 - Current
- Consulted with customers to resolve service and billing issues.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled returns.
- Mentored new employees on procedures and policies to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Baker
Crumbl Cookies
Houma, Louisiana
03.2022 - 11.2023
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Designed appealing product displays to maintain unique presentation.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Inspected baking equipment in accordance with cleanliness and safety standards.
Education
Bachelor of Science - Geology
University of Louisiana At Lafayette
Lafayette, LASkills
- Report creation
- Credit card processing
- International sales support
- Promotional support
- Payment collection
- Problem-solving
- High-energy attitude
- Report preparation
- Complaint resolution
- Sales expertise
- Research and analysis
- Basic mathematics
- Service delivery management
- Self-directed learning
- Safety procedures
- Learning assessments
- Performance improvement
- Music theory
- Rhythmic accuracy
Timeline
Customer Service Advocate
Target
12.2023 - Current
Baker
Crumbl Cookies
03.2022 - 11.2023
Bachelor of Science - Geology
University of Louisiana At Lafayette