CHRISTIAN HARRINGTON
Columbus,US
Summary
Bringing 5 years of experience in fast-paced environments, as well as problem solving and adaptive proficiency. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Employees are directed and motivated to meet challenging performance and quality goals. Successful in balancing customer, business, and employee needs, as well as keeping operations on track.
Overview
3
3
years of professional experience
Work History
Field Talent Staff
Chick-fil-A Corporate
12.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Assisted in the Grand Opening of new Chick-fil-A restaurants
Supervisor
Chick-fil-A
08.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated and ensured restaurant safety and quality standards.
Director
Chick-fil-A
05.2023 - Current
- Improved performance by assisting troubled sites in refocusing their efforts in order to provide successful client service
- Set performance goals for each department and provided feedback on how to meet those goals
- Was in charge of recruiting, interviewing, training, and managing employees
- Set performance goals for each position and provided feedback on how to meet those objectives
- Logged business and set future goals and actions to achieve them
- Developed and supervised staff by providing orientation, training, support, and direction
- Conducted conflict resolution
- Performed end of month inventory tasks
- Met with Shift Leaders weekly to monitor performance and administer growth and development
Shift Leader
Chick-fil-A
11.2021 - 03.2023
- Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees
- Assist with a variety of financial tasks, including cash handling and deposit preparation
- Devised effective work schedules for each team member in order to meet deadlines and staff shifts appropriately
- Devised incentive programs and competitions to encourage and reward high-performing employees
- Assessed the strengths of employees and assigned tasks based on their experience and training, increasing productivity by [Number]%
Education
High School -
Northside Christian School
Westerville, OH05-2021
Associate of Arts - Business Administration
Columbus State Community College
Delaware, OH01.2024
Bachelor of Arts - Business Administration - Operations Management
The Ohio State University
Columbus, OH05-2026
Skills
- Strong interpersonal skills
- Planning and Organization
- Customer service
- Business Strategy
- Strong teamwork
- Leadership qualities
- Employee mentoring
Timeline
Field Talent Staff
Chick-fil-A Corporate
12.2024 - Current
Supervisor
Chick-fil-A
08.2024 - Current
Director
Chick-fil-A
05.2023 - Current
Shift Leader
Chick-fil-A
11.2021 - 03.2023
Associate of Arts - Business Administration
Columbus State Community College
High School -
Northside Christian School
Bachelor of Arts - Business Administration - Operations Management
The Ohio State University
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