Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Activities
Timeline
Generic

Christian Hernandez

Jacksonville

Summary

Driven Customer Service Supervisor offers 5 years of expertise in retail management and customer service. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Wawa
10.2017 - 10.2022
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers
  • Supervised and trained customer service staff to ensure excellent customer service delivery
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts
  • Performed daily cycle counts on assigned areas to ensure accuracy of inventory records
  • Stocked shelves with newly arrived products
  • Lifted materials of varied weights on regular basis.

Education

Some College (No Degree) - Communications

Chestnut Hill College
Philadelphia, PA

High School Diploma -

W Tresper Clarke High School
05.2015

Skills

  • Workflow Management
  • Work Prioritization
  • Issue Resolution
  • Time Management
  • Team Development

Certification

Safe serve

Accomplishments

  • All state basketball player in New York during high school.
  • Received athletic/academic scholarships.

Activities

Exercise daily.

Timeline

Customer Service Supervisor

Wawa
10.2017 - 10.2022

Some College (No Degree) - Communications

Chestnut Hill College

High School Diploma -

W Tresper Clarke High School

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Christian Hernandez