Christian Hernandez De Leon
Houston,TX
Summary
Proven track record at Cox Automotive in enhancing client satisfaction and retention through customized solutions and innovative marketing strategies. Excelled in a senior role at Redforest Services by surpassing sales goals and fostering a team-oriented environment. Skilled in problem-solving and customer service, demonstrating a flexible approach and a commitment to excellence.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Client Solution Specialist
Cox Automotive
08.2022 - Current
- Assisted in the development of proposals and presentations tailored specifically for each potential client''s requirements.
- Developed and maintained strong relationships with clients, resulting in increased customer retention rates.
- Enhanced client satisfaction by delivering customized solutions for their specific needs.
- Conducted thorough assessment of vehicle condition following established process.
- Facilitated clear communication between clients and internal departments, fostering a collaborative work environment conducive to success.
- Implemented innovative marketing strategies that generated new leads and expanded the company''s clientele base.
- Negotiated contracts with clients and vendors, securing profitable deals while maintaining long-term partnerships.
Senior Sales Supervisor
Redforest Services
03.2020 - 08.2022
- Streamlined internal processes for increased efficiency in customer relationship management.
- Established a positive work environment that fostered teamwork while recognizing individual achievements through regular feedback sessions.
- Launched new products successfully by coordinating cross-functional teams and executing strategic go-to-market plans.
- Managed a team of sales professionals, providing guidance and coaching to achieve targets consistently.
- Delivered accurate sales forecasts, allowing for effective inventory management and production planning to meet customer demands promptly.
- Exceeded quarterly sales goals consistently by developing innovative approaches targeting untapped markets and demographics.
Education
High School Diploma -
Langham Creek High School
Houston, TX06.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Solution Specialist
Cox Automotive
08.2022 - Current
Senior Sales Supervisor
Redforest Services
03.2020 - 08.2022
High School Diploma -
Langham Creek High School
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