Dedicated professional with a strong work ethic, ready to tackle challenging projects and enhance team performance. Proven ability to quickly adapt to new tasks while prioritizing safety and maintaining high-quality standards.
Overview
16
16
years of professional experience
Work History
Tesla Mobile Technician
Tesla
Boston, Massachusetts
08.2022 - 11.2024
I approached customers and engaged in conversation through the use of effective interpersonal and people skills to understand customers' concerns.
Assembled, integrated, diagnosed, and repaired vehicles or parts in accordance with appropriate standards and procedures.
Guaranteed customer satisfaction with work performed and made any adjustments as necessary before continuing onto next project.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Prioritized excellent service and attention to customers when face-to-face or through phone conversations making sure to find solutions.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Managed inventory, supplies, and tools to ensure materials were available and prepped for current and following day/s projects.
Overviewed current and future service tickets, ensuring all parts, labor times, and details are correct.
Prepared detailed reports documenting all repairs performed on each vehicle and explaining any and all other factors during repair.
Automotive Technician /Manager
Jarvis Automotive
South Windsor, CT
01.2015 - 03.2022
Performed maintenance services, including gasket replacements, coolant flushes and tune-ups.
Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Conducted routine servicing on fuel, electrical and cooling systems.
Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Evaluated, repaired and aligned vehicle suspensions.
Kept detailed records of repairs, labor involved and parts used.
Welded, soldered and fabricated parts to complete skilled services.
Conducted test drives and adjusted controls and systems to verify vehicle serviceability.
Completed repairs and maintenance to major vehicle models to meet safety specifications.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained sales records with payment details and invoices.
Corresponded with vendors regarding invoices, balances due and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping.
Lead Photographer
Grynn & Barrett Studios
Enfield, CT
01.2012 - 12.2014
Promoted business on social media platforms to maximize brand identity and generate revenue.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Adjusted, repaired or replaced defective automotive parts.
Tested electronic components and computer controls with specialized devices.
Inspected vehicles to assess damage and plan for repairs and new parts.
Rebuilt components and systems to correct faults and achieve desired performance levels.
Calibrated repaired systems to meet performance specifications outlined by manufacturers.
Wrote up detailed repair orders outlining actions and estimated costs.
Maintained certifications and completed training on systems and components.
Kept detailed records of repairs, labor involved and parts used.
Welded, soldered and fabricated parts to complete skilled services.
Filed records with state as part of performing vehicle safety inspections.
Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
Warehouse Associate
Target
Enfield, CT
01.2009 - 01.2011
Packed and labeled merchandise to prepare for loading and shipment to customers.
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Used pallet jacks to move items to and from warehouse locations.
Received deliveries, scanned packages and updated orders in internal database.
Examined packages and goods for damage and notified vendors of replacement needs.