Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Christian Jenkins

Fort Myers,FL

Summary

Dynamic Food and Beverage Manager with a proven track record at Crown Colony Golf & Country Club, excelling in cost control and team leadership. Enhanced customer satisfaction through strategic planning and effective staff training, resulting in improved service efficiency and profitability. Skilled in menu development and maintaining high standards of quality and service. A high golf IQ in all facets of the game (on and off course).

Overview

21
21
years of professional experience

Work History

Food and Beverage Manager

Crown Colony Golf & Country Club
12.2022 - Current
  • Work directly with GM, Head Pro, and Executive Chef to coordinate, plan, and execute all tournaments and events.
  • Managed payroll and budgets.
  • Resolved customer complaints involving food or beverage quality and service.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Managed bar and wait staff and directed hiring program.
  • Planned, organized and executed catering/banquet services for special events.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Booked all entertainment for special events.
  • Created and designed all menus and flyers.
  • Managed inventory effectively, reducing waste and optimizing stock levels.

Lead Bartender

Marriott
05.2004 - 12.2021
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Task Force- Traveled to various locations to train existing and new associates to improve customer service and guest satisfaction.
  • Improved customer service rankings by resolving issues quickly and accurately.

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

Coastal Carolina University
Conway, SC
2007

Skills

  • Food and beverage operations
  • Cost control
  • Multitasking
  • Menu development
  • Attention to detail
  • Labor management
  • Excellent communication
  • Team leadership
  • POS terminal operation- Jonas
  • Strategic planning
  • Customer satisfaction
  • Teamwork and collaboration

Affiliations

  • CMAA

Timeline

Food and Beverage Manager

Crown Colony Golf & Country Club
12.2022 - Current

Lead Bartender

Marriott
05.2004 - 12.2021

Bachelor of Science - Hotel, Resort And Restaurant Management

Coastal Carolina University

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