Christian Johnson
Omaha,NE
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Pillar Exteriors
08.2022 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
New Construction HVAC Installer
Hans Heating and Air
02.2021 - 05.2022
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Installed components to improve HVAC system performance.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
Building Maintenance Worker
Carson Wealth Management
03.2020 - 06.2020
- - This was a temp job. I mostly helped clean, build and install shelving units, chalkboards, organize different rooms in preparation for new building.
- I have many other jobs, including Jimmy Johns delivery driver, Bag boy at Fareway Foods, etc. Honestly, I believe I am well suited for a job that consists of interacting with people, solving problems, and good customer care.
- This is what I have done for the past 3 years, and it's what I would like to continue to do.
Education
High School Diploma -
Nebraska Christian College
Omaha, NE03-2010
Skills
- Customer support
- System installation
- Work order management
- Payment processing
- Call center experience
- Ductwork installation
- Customer focus
- Follow-up skills
- Client relations
- Customer education
- System documentation
- Sales strategies
Accomplishments
- I have traveled to many places just to play music and to go on mission trips with my classmates and church groups. Such places were; Trinidad and Tobago (college), Nicaragua, Thailand, Serbia (church) and likely others.
- I was also trained to teach english to people in the above mentioned countries through a program called TESL/TEFL.
- We also helped build irrigation systems in some places such as Nicaragua and Thailand, and help found a music school in Serbia.
- While currently holding the job of Client Care Specialist, I have personally overseen and been the main contact, lead generator, back of house, project manager, and lead installer in nearly 30 projects.
- These projects include, roofing systems, gutter and downspout systems, painting, siding, and other misc. trades.
Languages
English
Native or Bilingual
Interests
- Music
- Creative Writing
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports
- Hiking
- Video Gaming
- Volunteer Travel
- Historical Exploration
- Road Trips
Timeline
Client Service Representative
Pillar Exteriors
08.2022 - Current
New Construction HVAC Installer
Hans Heating and Air
02.2021 - 05.2022
Building Maintenance Worker
Carson Wealth Management
03.2020 - 06.2020
High School Diploma -
Nebraska Christian College
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