Christian Jones
Upper Marlboro,MD
Summary
Results-driven Customer Service Representative experienced in marketing and business, dedicated to enhancing revenue generation through creative solutions. Established rapport with clients through effective communication and collaboration, contributing to high customer satisfaction and company success. Utilized extensive hospitality experience to manage guest interactions and resolve inquiries efficiently, fostering a positive atmosphere.
Overview
5
5
years of professional experience
Work History
BDC/Front Desk Agent
Ourisman of Kia
Bethesda, MD
08.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated room assignments using property management software to optimize occupancy rates.
- Trained new staff on front desk procedures and customer interaction best practices.
- Maintained accurate records of reservations, cancellations, and guest preferences for personalized service.
- Implemented feedback mechanisms to enhance guest satisfaction and improve overall service quality.
- Monitored inventory of office supplies, placing orders as needed to ensure uninterrupted operations.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Loaner Fleet & Service Coordinator
BMW
Suitland, MD
11.2023 - 03.2024
- Addressed customer inquiries on car transportation services, ensuring timely and accurate responses.
- Organized service records for each vehicle, facilitating easy access and reference.
- Responded promptly to customers' inquiries regarding car transportation services.
- Ensured vehicles were parked in assigned locations for efficient access.
- Resolved customer issues with accounts or orders, enhancing overall satisfaction and service experience.
- Coordinated vehicle movements to optimize space and ensure efficient workflow.
- Collaborated with sales team to present vehicles effectively in the showroom environment.
Customer Service Representative
Lowe's Home Improvement
Upper Marlboro, MD
05.2022 - 10.2023
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Communicated with clients throughout the project to deliver exceptional customer service.
- Provided guidance to customers on selecting materials and supplies for projects.
- Advised customers on selecting materials and supplies for projects.
Assistant/Supervisor
Danny's HVAC Company
04.2021 - 08.2022
- Troubleshot and diagnosed HVAC equipment issues, recommending effective remediation solutions.
- Assisted in installation, repair, and maintenance of HVAC systems to ensure optimal performance.
- Acted as the main contact for clients to facilitate effective communication.
- Answered incoming calls and recorded accurate messages.
- Compiled data to ensure thorough documentation in reports.
Education
High School Diploma -
Charles H. Flowers High School
Upper MarlboroNo Degree - Business Administration
Wheeling University
Wheeling, WVSkills
- Customer service
- Sales techniques
- Scheduling
- Microsoft Office Suite
- Customer Data Protection
- Time management
- Upselling and Cross-Selling
- Facility Management
- Adaptive Team Player
- Information Security
- Store Maintenance
- Listening skills
Timeline
BDC/Front Desk Agent
Ourisman of Kia
08.2024 - Current
Loaner Fleet & Service Coordinator
BMW
11.2023 - 03.2024
Customer Service Representative
Lowe's Home Improvement
05.2022 - 10.2023
Assistant/Supervisor
Danny's HVAC Company
04.2021 - 08.2022
High School Diploma -
Charles H. Flowers High School
No Degree - Business Administration
Wheeling University