GIA N ZAVALA GUTIERREZ
ALHAMBRA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
BDC Agent/Front Desk Receptionist
B&W AUTOMOTIVE, INC.
ALHAMBRA
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Generated reports on sales activities as needed for management review.
- Verified that customer accounts were up to date with all required documents.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
Head Cashier Supervisor
Sprouts Farmers Market Inc, Grocery
ALHAMBRA
12.2020 - 03.2024
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Collaborated with store management team to develop strategies for increasing customer satisfaction ratings.
- Maintained accurate records of inventory levels, stock transfers, returns, exchanges, and other transactions.
Education
Some College (No Degree) - Business
Pasadena City College
Pasadena, CASkills
- Customer service
- Sales reporting
- Data entry
- Time management
- Microsoft Office
- Communication
- Organizational skills
- Customer relations
- Friendly, positive attitude
Timeline
BDC Agent/Front Desk Receptionist
B&W AUTOMOTIVE, INC.
04.2024 - Current
Head Cashier Supervisor
Sprouts Farmers Market Inc, Grocery
12.2020 - 03.2024
Some College (No Degree) - Business
Pasadena City College