CHRISTIAN J. STEELE
Ocean Township
Summary
A highly motivated, self-starting sales and sales training professional with exceptional organizational and communication skills. Recognized as a consistently productive team member who will take on additional responsibilities and master new skills to further the team's efforts. A solid problem solver who will always add to the team's effectiveness, and to bottom line results. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
16
16
years of professional experience
Work History
Business Account Manager
Corporate Client Services
Tinton Falls
10.2024 - 09.2025
- Successfully negotiate business debt settlements and payment plans, reducing outstanding balances while preserving client relationships.
- Evaluate financial statements and payment history to determine clients' repayment ability and propose tailored resolution options.
- Communicate with business owners and financial representatives via phone, email, and written correspondence to secure favorable outcomes.
- Consistently meet or exceed monthly performance metrics related to recovery rates, settlements closed, and client retention.
- Maintain accurate, detailed records in CRM and ensure compliance with federal and state debt collection regulations (FDCPA, TCPA, etc.).
- Collaborate with legal and compliance departments to resolve complex accounts and mitigate risk for both clients and the company.
- Provide financial guidance and support to business clients to help prevent future delinquencies.
- Stay current with industry trends, negotiation strategies, and financial hardship programs.
- Negotiated an average settlement reduction of 40%.
- Brought in the highest volume of critical business documents, including bank statements and lender agreements, enhancing negotiation accuracy and client assessment.
- Successfully acquired the most active clients in the department, increasing the client base and expanding revenue opportunities.
- Identified needs of customers promptly and efficiently.
- Assisted in developing strategies to increase customer satisfaction levels.
- Provided technical support for users experiencing difficulties with software applications.
- Reviewed documents for accuracy prior to submission or publication.
Inside Sales Representative
Consumer Priority Service
Eatontown
10.2023 - 08.2024
- Proactively engage with customers through cold calling to sell extended manufacturer warranties on appliances, total home warranties, and HVAC warranties.
- Effectively communicate the value of warranty plans,addressing objections and closing sales to meet or exceed performance targets.
- Build rapport with existing customers to renew and extend their policies ensuring long-term coverage and customer satisfaction.
- Maintain detailed records of customer interactions and follow up on leads to maximize conversion rates
Business Account Manager/Outside Sales
Verizon Business to Business (Face to Face Solutions
Fairview
06.2014 - 10.2022
- Managed sales and customer service for Verizon's business-related products across the Tristate Area.
- Utilized cold calling and networking strategies to develop new clients, assess business needs, and propose tailored solutions.
- Applied competitive market strategies to secure new customers and retain existing accounts.
- Delivered exceptional customer service, addressing technical and financial concerns promptly.
- Trained and mentored new hires, serving as a key resource for sales strategies and customer engagement.
- Ranked #1 in sales in the Northeast for 6 consecutive years.
- Achieved the highest core 3 sales (Phone, Internet, Tv) and lowest cancellation rate in New Jersey (2015).
- Recognized as the #1 performer with Face to Face Solutions for 6 consecutive years.
- Cold call business’s on Verizon’s new IT products.
Senior Technician
Valvoline
Bound Brook
04.2013 - 06.2014
- Trained all new technicians at a high-volume automotive repair facility.
- Consistently ranked first in sales.
Personal Training/Sales
LA Fitness
South Plainfield
01.2012 - 03.2013
- Built and maintained the largest client base at the location, securing numerous referrals.
- Developed personalized fitness programs and guided clients to achieve their health goals.
- Promoted gym memberships and training packages to increase sales revenue.
Retail Sales Associate
Express
Bridgewater
06.2009 - 01.2012
- Provided personalized customer service, assisting shoppers with product selection, styling, and purchases.
- Maintained strong product knowledge to drive sales and meet performance targets.
- Processed transactions efficiently while handling returns and exchanges with professionalism.
- Assisted with merchandising, inventory management, and store organization to enhance the shopping experience.
Education
Business Bachelor's coursework -
University of Phoenix
Business Management -
Brookdale Community College
Lincroft, NJBusiness Management -
Flemington Polytechnic
Flemington, NJPersonal Training Certificate -
WITS
Skills
- Sales & Business Development
- Cold Calling
- Prospecting
- Lead Management
- Customer Relationship Management
- SQL
- React
- Account Management
- Sales Training
- Mentorship
- Retail Sales
- Customer Service
- Merchandising
- Inventory Management
- Telemarketing
- Upselling
- Time Management
- Organization
- MS Office Suite
- Salesforce
- VOIP Systems
- Presentation Creation
- Internet Research
- Financial analysis
- Negotiation strategies
- Customer service
- Sales strategies
- Attention to detail
- Effective communication
- Team collaboration
- Decision-making
- Teamwork
References
Available upon Request
Timeline
Business Account Manager
Corporate Client Services
10.2024 - 09.2025
Inside Sales Representative
Consumer Priority Service
10.2023 - 08.2024
Business Account Manager/Outside Sales
Verizon Business to Business (Face to Face Solutions
06.2014 - 10.2022
Senior Technician
Valvoline
04.2013 - 06.2014
Personal Training/Sales
LA Fitness
01.2012 - 03.2013
Retail Sales Associate
Express
06.2009 - 01.2012
Business Bachelor's coursework -
University of Phoenix
Business Management -
Brookdale Community College
Business Management -
Flemington Polytechnic
Personal Training Certificate -
WITS