CHRISTIAN JULES BROOKS-LANE
ELKINS PARK,PA
Summary
Passionatly driven customer service professional with experience in client communication, data management, and problem resolution across retail, food service, and tax preparation looking to advance career. Skilled in building relationships, processing transactions, and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
IH Incorporated
04.2023 - Current
- Provided product information, offering personalized recommendations to customers
- Maintained inventory and merchandise displays, ensuring the store was well-stocked and visually appealing
- Process customer transactions accurately using a point-of-sale (POS) system
- Handled customer loyalty program enrollment and rewards
- Fielded customer complaints with true concern and professionalism focused on customer satisfaction
Barista
Dunkin' Donuts
08.2022 - 02.2023
- Prepared and served hot and cold beverages to customer specifications
- Provided exceptional customer service by greeting customers, taking orders, and addressing complaints
- Adhere to health and safety regulations, including proper food handling and sanitation practices
- Collaborate with team members to ensure efficient workflow and a positive customer experience
Tax Preparer
Jackson Hewitt
01.2020 - 03.2020
- Prepared and filed accurate and timely tax returns for individual clients using proprietary software
- Cross-sold refund advances, audit protection, and other products and services to meet client needs
- Performed opening and closing duties, set up equipment, cleaned workstations, and stocked supplies
Barista/Supervisor
Goat House Creamery
04.2019 - 08.2019
- Managed and trained a team of 10 staff members, including baristas, crepe chefs, and sales associates
- Prepared and served delicious crepes, coffee, ice cream, and other menu items, ensuring high quality and customer satisfaction
- Monitor inventory levels and restock supplies ensuring organization
Media Intern/ Media Producer
Indiana County Chamber of Commerce
11.2016 - 08.2018
- Produced and edited various media content, such as videos, podcasts, newsletters, and social media posts, to promote the Chamber’s events, programs, and initiatives
- Assisted with event planning and coordination, for the Chamber’s annual awards, conferences, and seminars
- Call Management, answering and directing incoming calls promptly and professionally
Education
Bachelor of Science - Communications Media
Indiana University of Pennsylvania
Indiana, PA01.2018
Skills
- Client relationship management
- Customer Service
- Time management
- Attention to detail
- High typing speed and accuracy
- Research and data collection
- Scheduling and Event Coordination
- Teamwork and collaboration
Accomplishments
- Collaborated with team of 5 five in the planning of numerous events for clients.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Activities
Member / Secretary, POIZ Modelling Troupe, 2014-2018
Timeline
Sales Associate
IH Incorporated
04.2023 - Current
Barista
Dunkin' Donuts
08.2022 - 02.2023
Tax Preparer
Jackson Hewitt
01.2020 - 03.2020
Barista/Supervisor
Goat House Creamery
04.2019 - 08.2019
Media Intern/ Media Producer
Indiana County Chamber of Commerce
11.2016 - 08.2018
Bachelor of Science - Communications Media
Indiana University of Pennsylvania
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