Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Service Representative
Bill's Equipment & Supply
Colorado Springs, CO
06.2019 - 10.2025
Provided technical support for equipment operation and maintenance.
Resolved customer complaints promptly to ensure satisfaction.
Managed incoming calls from customers seeking assistance with their orders or other services.
Escalated complex issues and set up appointments for further service.
Assisted customers with purchases, returns, and exchanges of merchandise.
Directed recovery efforts of damaged or disabled machinery.
Installation Mechanic
Auto Truck Group
Colora, Maryland
06.2017 - 06.2019
Assembled vehicle components following detailed specifications and guidelines.
Installed hydraulic systems using industry-standard tools and safety practices.
Documented installation procedures for future reference and training purposes.
Assisted in training new mechanics on proper installation techniques and safety measures.
Operator /Field Service Technician
JJS Construction
Honolulu, Hawaii
07.2009 - 06.2019
Operated heavy machinery to assist in construction projects efficiently.
Maintained tools and equipment to ensure optimal working conditions.
Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.