Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Christian Kang

Christian Kang

Sales Representative
Kingsport,TN

Summary

Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities.

Overview

16
16
years of professional experience
4
4
Certifications

Work History

Service Representative

Bill's Equipment & Supply
Colorado Springs, CO
06.2019 - 10.2025
  • Provided technical support for equipment operation and maintenance.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Managed incoming calls from customers seeking assistance with their orders or other services.
  • Escalated complex issues and set up appointments for further service.
  • Assisted customers with purchases, returns, and exchanges of merchandise.
  • Directed recovery efforts of damaged or disabled machinery.

Installation Mechanic

Auto Truck Group
Colora, Maryland
06.2017 - 06.2019
  • Assembled vehicle components following detailed specifications and guidelines.
  • Installed hydraulic systems using industry-standard tools and safety practices.
  • Documented installation procedures for future reference and training purposes.
  • Assisted in training new mechanics on proper installation techniques and safety measures.

Operator /Field Service Technician

JJS Construction
Honolulu, Hawaii
07.2009 - 06.2019
  • Operated heavy machinery to assist in construction projects efficiently.
  • Maintained tools and equipment to ensure optimal working conditions.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.

Education

High School Diploma -

Kapolei High School
Honolulu, HI
06-2012

Skills

  • Technical support
  • Complaint resolution
  • Order management
  • Appointment scheduling
  • Equipment recovery
  • Customer relationship management
  • Product knowledge
  • Parts ordering
  • Problem solving
  • Service coordination
  • Complaint handling
  • Warranty service
  • Sales closing
  • Hydraulic systems
  • Electrical systems
  • Metal fabrication
  • CDL Class A driver's license
  • Hazmat endorsement
  • tanker endorsement
  • Doubles and triples endorsement

Certification

ASE Master Truck Equipment Technician

Timeline

Service Representative

Bill's Equipment & Supply
06.2019 - 10.2025

Installation Mechanic

Auto Truck Group
06.2017 - 06.2019

Operator /Field Service Technician

JJS Construction
07.2009 - 06.2019

High School Diploma -

Kapolei High School
Christian KangSales Representative