Christian Kanika
Dallas,TX
Summary
Dynamic professional with a proven track record in enhancing sales and customer satisfaction at Swingby Tobacco. Excelled in direct sales and brand-building strategies, demonstrating exceptional negotiation skills and customer service. Achieved significant account growth through effective communication and sales expertise. Skilled in MS Office, ensuring efficient data entry and organization.
Overview
7
7
years of professional experience
Work History
Manager/Sales
Swingby Tobacco
05.2021 - Current
- Welcome customers by greeting them and offering them assistance
- Advise customers by providing information on products
- Help customer make selections by building customer confidence, offering suggestions and opinions
- Processes payments by totaling purchases; cash, debit, or credit cards
- Maintaining positive business relationships to ensure future sales
- Cross-selling products to increase purchase amounts
- Placing orders to the vendor suppliers
- Weekly Quality and product Review assessments (Data Monitoring)
- Proficiently salle a wide range of products to customers
- Keep an active social media presence to reach new customers
- Maintain friendly and professional customer interactions to keep doors open and close sales
- Respond to all customer enquiries in a timely manner in person or over the phone
- Collaborate with other employees to exchange selling strategies and marketing information
Airline Operation Agent
Pinnacle logistics, DFW Airport
05.2019 - 05.2021
- Loading & unloading of cargo (mail, express, baggage, freight, and company material) on and off trucks & aircraft
- Transporting of cargo between Freighter and Passenger stands where required
- Marshaling planes through arrivals and departures
- Responsible for physical handling of cargo warehousing and ramp activities, including receiving, dispatching, and staging airfreight, mails
- Handling the loading of cargo onto aircraft from the warehouse
- This includes handling, moving, stacking, stamping, weighing, measuring, labeling, etc
- Constructing and dismantling boxes when necessary
- Prepare packages for sortation and load onto containers
- Weigh, label, or make/break-down gaylords or air-containers
- Operating motorized vehicles as related to the task from GPU’s and tugs towing up to 80,000lbs
- Cleaning of work areas, equipment, and facilities
- Learning and development with cross utilizing best practices making sure that customer’s needs are met
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ensure statutory of the company, client policies, and SOPs are adhered to and complied with, conduct, and assist with any investigation or claims that are brought to the attention of the business
- Ensure compliance with occupational health & safety and TSA legislation and company policy
- Develop and maintain a positive health and safety culture focused on awareness and vigilance
Airline Operation Agent
Mango Airlines
Kinshasa, D. R. Congo
08.2017 - 04.2019
- Keep track of the number of passengers, pieces of luggage and the amount of fuel in need for flight
- Make sure that all cargo or luggage is properly and securely strapped into the compartments
- Proper and concise communication to ensure reception and transmission of information from and to pilots, ground crew, flight schedulers, and fuel handlers
- Receive a large amount of information at once and prioritize what needs to be done
Education
Pilot license -
Alpha Aero Academy
Fort Worth, TXB.A - Political Science, Public Administration and Economics
Osmania University
Hyderabad, IndiaHigh School Diploma -
GROUPE SCOLAIRE DE KINSHASA
Kinshasa, D.R. CongoSkills
- MS Office Proficient
- Direct sales
- Brand-building strategies
- Data Entry
- Customer Service
- Effective communication
- Goal setting
- Sales expertise
- Multiline phone manipulation
- Sales and product knowledge
- Selling skills
- Negotiation skills
- Organization
- Product sorting
- Sales presentations
- Key account growth
Languages
English
Full Professional
French
Native/ Bilingual
Affiliations
- long drives
- Playing football
- listening to music
Timeline
Manager/Sales
Swingby Tobacco
05.2021 - Current
Airline Operation Agent
Pinnacle logistics, DFW Airport
05.2019 - 05.2021
Airline Operation Agent
Mango Airlines
08.2017 - 04.2019
Pilot license -
Alpha Aero Academy
B.A - Political Science, Public Administration and Economics
Osmania University
High School Diploma -
GROUPE SCOLAIRE DE KINSHASA
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