Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Hi, I’m
Shontia Powers
Hyattsville,MD
Summary
Overview
8
years of professional experience
Work History
AT&T
Sales Manager
08.2019 - Current
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
T-Mobile US Inc.
Mobile Expert/Keyholder
12.2016 - Current
Job overview
- Responsible for helping new and existing customers with wireless service, features, accessories and cable service
- Taking care of manager and keyholding duties
- Responsible for training new employees and making sure they develop great sales tactics
- Restocking and maintaining sales floor
Staples
Tech
02.2016 - 12.2016
Job overview
- Responsible for selling computers, printers and other electronics. Also had to hit sales quotas
- Responsible for running diagnostics on computers for customers and resolving the issues
- Responsible for fixing cracked phone screens
- Responsible for good customer service, assessing customer needs and making sure they are 100% happy
Target
Sales Associate
11.2015 - 01.2016
Job overview
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Performed seasonal change outs for store to prepare for the holidays, this was a seasonal position
- Frequently stepped in for cashiers when the store was really busy
Burlington Coat Factory
Cashier
02.2015 - 10.2015
Job overview
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Helped customers find specific products, answering questions and offering advice
- Trained new team members in cash register operation, stock procedures and customer service
Education
University of PhoenixTempe, AZ
Associate of Applied Science from Information Tech
University Overview
Skills
- MS Office proficient
- Approachable
- Flexible
- Team player
- Excellent time management
- Positive outlook
- Cheerful and energetic
- Team leadership
- Reliable and dependable
- Resolution oriented
- Inventory management
- Driving business growth
- Building brand awareness
- Store growth planning
- Cash handling accuracy
- Employee training
- Organized
- Distribution Strategies
- Surface Work
- Competitive Benchmarking
- Persuasive Negotiations
- Coaching and Mentoring
- Office Organization
- Sales Presentation
- Time Management
- Revenue Growth
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager
AT&T
08.2019 - Current
Mobile Expert/Keyholder
T-Mobile US Inc.
12.2016 - Current
Tech
Staples
02.2016 - 12.2016
Sales Associate
Target
11.2015 - 01.2016
Cashier
Burlington Coat Factory
02.2015 - 10.2015
University of Phoenix
Associate of Applied Science from Information Tech
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