Summary
Overview
Work History
Education
Skills
Extra Curricular Involvement
Timeline
Generic

Christian Lancaster

Nashville,TN

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

15
15
years of professional experience

Work History

IT Helpdesk POS Tier 1 Technician

Genesco
11.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Promoted efficiency among departments with prompt resolution of system issues and ticket resolution rate of 91%.
  • Diagnosed and evaluated user problems, using test scripts, personal expertise, and probing questions.

Intake Specialist

George Sink, P.A. Injury Lawyers
03.2022 - 11.2022
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Managed over 75 calls per day and increased client intake by 10%.

Shipping and Receiving Clerk

Amazon
12.2020 - 01.2022
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Analyzed data to prepare reports and identify process improvements.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Handled day-to-day shipping and receiving overseeing more than 15,000 packages per day

Legal Intake Specialist

George Sink, P.A. Injury Lawyers
05.2018 - 08.2020
  • Managed over 75 calls per day and increased client intake by 10%
  • Conferred with clients and other involved parties to gather and track case information.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
  • Interviewed clients to obtain information relevant to cases.
  • Generated leads to meet and exceed revenue goals by identifying new clients.

IT Support Technician

Comcast
11.2008 - 03.2018
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow taking between 50-100 calls per day maintaining first call resolution rate of 87%.

Education

Associate of Applied Science - Computer And Information Sciences

ECPI University
Columbia, SC
06.2021

Skills

  • Customer Service
  • Performance Testing
  • Data Recovery
  • Information Protection
  • TCP/IP
  • LAN/WAN
  • Microsoft Outlook
  • User Support

Extra Curricular Involvement

Volunteer, Comcast Cares, I played a significant role in our company’s team to assist with the remodeling of Florence Crittenton home by painting, repairing door handles, cleaning, hanging light fixtures, pictures, and mowing the lawn. I also volunteered at my church, The Holy Temple church in various projects dedicated to enhancing the community, feeding the homeless, clothing donations, and monetary donations to provide resources to the less fortunate., 2008, 2018

Timeline

IT Helpdesk POS Tier 1 Technician

Genesco
11.2022 - Current

Intake Specialist

George Sink, P.A. Injury Lawyers
03.2022 - 11.2022

Shipping and Receiving Clerk

Amazon
12.2020 - 01.2022

Legal Intake Specialist

George Sink, P.A. Injury Lawyers
05.2018 - 08.2020

IT Support Technician

Comcast
11.2008 - 03.2018

Associate of Applied Science - Computer And Information Sciences

ECPI University

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Christian Lancaster