Christian Laurila
Houston
Summary
I am an enthusiastic individual with a strong background in food service and a passion for hospitality. Recognized for delivering high-quality guest interactions and managing events, demonstrating expertise in team management and efficient service delivery.
Overview
7
7
years of professional experience
Work History
Server
Lupe Tortilla
Houston
11.2023 - 05.2026
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Planned and coordinated catering events from concept to execution.
- Managed food preparation and presentation for large gatherings.
Sales Associate
Earthbound Trading
Houston
05.2022 - 11.2023
- Assisted customers with product selection and provided exceptional service.
- Managed inventory levels and restocked merchandise on the sales floor.
- Conducted product demonstrations to engage and inform potential buyers.
- Participated in visual merchandising efforts to create appealing displays.
- Greeted customers and provided exceptional customer service.
Lead Server
Gringos Tex Mex
Texas City
01.2021 - 11.2023
- I had fun in leading my team in delivering exceptional customer service during dining hours.
- I helped in training new servers on menu items and service standards for consistency.
- I assisted in resolving customer complaints efficiently to maintain a satisfactory dining experience.
- Monitored dining room activities to optimize workflow and efficiency.
- Managed a team of servers, delegating tasks and ensuring timely completion.
Barista Trainer
Kroger (Starbucks kiosk)
League City
11.2019 - 12.2021
- Trained new baristas on beverage preparation and customer service techniques, ensuring quality drinks and memorable customer experiences.
- Prepared numerous varieties of hot and iced drinks with accuracy and creativity, contributing to consistently high customer satisfaction.
- Hosted coffee and tea tastings to showcase seasonal items, enhancing sales opportunities and enriching customer experiences.
Education
High School Diploma -
J. Frank Dobie High School
Houston, TX06-2018
Skills
- Food service
- Customer service
- Menu knowledge
- Beverage preparation
- Upselling techniques
- Plate presentation
- Multitasking and organization
- Workflow optimization
- Team leadership
- Conflict resolution
- Positive guest interactions
- Event planning
Affiliations
- Community outreach through the Galveston County Health District as well as the Galveston Bay Foundation.
Timeline
Server
Lupe Tortilla
11.2023 - 05.2026
Sales Associate
Earthbound Trading
05.2022 - 11.2023
Lead Server
Gringos Tex Mex
01.2021 - 11.2023
Barista Trainer
Kroger (Starbucks kiosk)
11.2019 - 12.2021
High School Diploma -
J. Frank Dobie High School