Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christian Legorreta

Mesquite,TX

Summary

Setting myself up in a company where I can grow and make an impact

Overview

14
14
years of professional experience
1
1
Certification

Work History

Branch Manager

Freeway Insurance
04.2019 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.


Call Center Agent

Teleperformance
10.2016 - 01.2019
  • Call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Assistant Manager

Five Star Dry Cleaners
03.2011 - 10.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Continue Education Certificate - Culinary

Dallas College
Dallas, TX
12-2024

Office Technology - Business

North Lake College
Irving, TX
01.2016

Skills

  • Microsoft Word
  • Organizational skills
  • Computer skills
  • Communication skills
  • Insurance Sales
  • Negotiation
  • Time management
  • Leadership
  • Inside Sales
  • Problem Solving

Certification

Personal Lines License

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager

Freeway Insurance
04.2019 - Current

Call Center Agent

Teleperformance
10.2016 - 01.2019

Assistant Manager

Five Star Dry Cleaners
03.2011 - 10.2016

Continue Education Certificate - Culinary

Dallas College

Office Technology - Business

North Lake College

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Christian Legorreta