Christian Little

• Facilitated the product lifecycle process by translating business requirements and customer needs into functional specifications and detailed user stories for the SmartAuction platform.
• Partnered with cross-functional teams, including Legal, Digital Development squads, User Experience, Analytics, Business Operations, and Sales, to define and refine product requirements and user stories using Agile software delivery methodologies.
• Championed the voice of the dealer customer by being the primary liaison between the development teams and internal stakeholders, translating feedback from user interviews and quantitative data into actionable user stories and product requirements for the SmartAuction platform.
• Collaborated closely with data analytics to define, track, and report on product performance metrics, leveraging insights to inform data-driven product decisions that directly influenced feature development.
• Conducted competitive landscape analysis and market research to identify new feature opportunities and maintain SmartAuction's position as a leading online vehicle remarketing platform.
• Assisted in preparing and presenting product updates, feature release plans, establish sprint cycles, and performance summaries to senior product leadership and stakeholders.
• Supported the user experience by conducting user acceptance testing (UAT) and gathering feedback from t through Alpha and Beta based testing, contributing to an intuitive user interface.
• Facilitated transparent, repeatable, and scalable practices that continuously unlocked business and technology value across the enterprise.
  
  

Operational and Administrative Management

• Department level financial and budget tracking.
• Divisional metric and goal creation and tracking for internal staff and managed business partners.

Project Management & Oversight

• Business lead for project intake, facilitation, and support at the Enrollment, Billing and FEP Operations (EBO) divisional level.
• Direct support for AGR lead or supported projects impacting 110+ key stakeholders.
• Obtain cost estimates with business and IT partners to secure project funding for ESS, AGR, or divisional projects.
• Gather and submit business cases, business requirements, and work closely with project resources during an analysis phase to gather applicable information prior to project testing and implementation.
• Facilitate migration to a production environment through actively testing and implementing project components.
• Establish a standardized state following project post-implementation.
• Lead the development of workflows to successfully implement process improvements that enhanced organizational products, programs, service to customers, and aligned stakeholders with a new future state.
• Managed project performance through weekly and monthly Director and Executive level dashboard reporting.

Business Partner Management

• Statement of Work (SOW)/Contract initiation, renewal, and negotiation with business partners and vendors.
• Establish contractual guidelines that vendors operate under during the duration of their partnership with BCBSM.
• Successfully managed $13 million budget between three separate vendors/business partners.
• Monthly invoice tracking, review, and approval.
• Managed vendor performance through weekly and monthly Director and Executive level dashboard reporting.

• Managed team of Membership Analysts prioritizing 150+ weekly customer accounts.
• Led the development and implementation of programs and strategies by identifying insights that enhanced business decision making capabilities.
• Facilitated varied interests, cross functional teams and groups through effective leadership, communication, and collaboration to achieve mutual agreeable solutions.
• Proficient in identifying, evaluating, and articulating operational opportunities that focus directly on understanding the stakeholders’ interests.
• Led initiatives to optimize workflow, resulting in improved project turnaround times.
• Mentored analysts, fostering skill development and enhancing team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

• Analyzed complex data sets to identify trends and inform business decisions.
• Assisted and supported in the planning, coordinating, developing, and implementing of approved projects which are Divisional and/or Corporate in scope to enhance the overall efficiency of operational procedures, methods, controls, and performance.
• Assisted and supported management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, membership reporting and new products/programs to improve customer service levels and overall quality.
• Analyzed, processed and/or expedited operational transactions, which included timely resolution of problems. Participated in systems testing, developed procedures/controls, and provided recommendations for the ongoing improvement of the updated process.
• Represented department and division on work groups and special assignments.

• Professional referee for US Men’s and Women’s Division I, Division II, and Division III professional soccer leagues.
• Enforced rules and regulations during competitive matches to ensure fair play and sportsmanship.
• Completed rigorous training programs to maintain high levels of physical fitness required for accurate positioning and decision making during games.

• Implement excellent communication and problem-solving skills within diverse teams at the highest level of American and International soccer.
• Advanced ability to obtain successful goals in high-paced and stressful environments.