Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Christian Locia

Norristown,PA

Summary

Driven and detail-oriented professional with a strong background in customer service and team collaboration, demonstrated during tenure at Walmart. Excelled in multitasking and time management, ensuring high satisfaction ratings through efficient order fulfillment and proactive customer communication. Mentored new staff, showcasing leadership and a robust work ethic.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Personal Shopper

Walmart
07.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.

Cashier and Baker

Auntie Anne's Pretzels
11.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Food Runners

Bluestone Country Club
06.2023 - 10.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.

Busser

Will's + Bill's Brewery and Restaurant
03.2023 - 06.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Education

Mechanical Engineering

Montgomery County Community College
Blue Bell, PA

Skills

  • Quick Learner
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Time Management
  • Customer Service
  • Effective Multitasking
  • Strong teamwork
  • Bussing Tables

Certification

Automotive Technology Program

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Personal Shopper

Walmart
07.2024 - Current

Cashier and Baker

Auntie Anne's Pretzels
11.2023 - 07.2024

Food Runners

Bluestone Country Club
06.2023 - 10.2023

Busser

Will's + Bill's Brewery and Restaurant
03.2023 - 06.2023

Mechanical Engineering

Montgomery County Community College

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Christian Locia