CHRISTIAN LUCUMI
NJ
Summary
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Easy going and well liked person when it comes to meeting people. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
Work History
SERVER
FAT CACTUS CANTINA
11.2021 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Head Food Runner
Navesink Country Club
01.2021 - 11.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Restocked food supplies in kitchen and organized storage areas.
Customer Service Agent
Turo
06.2019 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
Bachelor of Science - Business Administration
SANTIAGO DE CALI UNIVERSITY
COLOMBIA08.2021
Skills
- Wine Service
- Quality Control
- Dining Room Monitoring
- Sales Techniques
- Cocktail Service
- High-Volume Environments
- Fluent in Spanish and English
- Private Events and Catering
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SERVER
FAT CACTUS CANTINA
11.2021 - 05.2023
Head Food Runner
Navesink Country Club
01.2021 - 11.2021
Customer Service Agent
Turo
06.2019 - 06.2020
Bachelor of Science - Business Administration
SANTIAGO DE CALI UNIVERSITY
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