Christian Lyons
Raleigh,NC
Summary
Accomplished Assistant Manager at DTLR starting from being a sales associate, adept in customer relations and staff supervision, significantly enhanced customer satisfaction and reduced discrepancies. Leveraged sales strategies and team motivation to foster business growth, demonstrating exceptional problem-solving and communication skills. Achieved notable improvements in operational efficiency and sales growth, underlining a commitment to: customer service, sales and team development.
Overview
3
3
years of professional experience
Work History
Assistant Manager
DTLR
09.2020 - 01.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Education
Wakefield High School
Raleigh, NC06.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Sales Strategies
- Sales Growth
- Schedule oversight
- Meeting facilitation
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
- Active Listening
- Customer Relationship Management
- Staff Training
- Professional and Courteous
- Excellent Communication
- Good Judgment
- Documentation And Reporting
- Employee Coaching and Mentoring
- Task Prioritization
Timeline
Assistant Manager
DTLR
09.2020 - 01.2024
Wakefield High School