Christian Manuel Faz
Alhambra
Summary
Dedicated and proactive professional committed to delivering exceptional service to the company and its customers. Strong work ethic and self-motivated approach consistently drive efforts to enhance operational efficiency and customer satisfaction. Eager to contribute valuable skills and a positive attitude in a dynamic team environment. Passionate about fostering relationships that drive success and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
U-Haul International
Los Angeles, CA
04.2025 - Current
- Achieved seamless store operations by managing opening and closing tasks in the manager's absence. Improved inventory accuracy through diligent inspection and logging of shipments. Maintained financial integrity by executing cash drawer operations flawlessly.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Managed rental agreements and ensured compliance with company policies.
- Trained new team members on operational procedures and customer interaction protocols.
- Enhanced customer satisfaction through effective problem-solving and follow-up communications.
Cashier/Loss Prevention Lead
DDs Discounts
Palmdale, CA
06.2024 - 06.2025
- Assisted guests with check-out processes using POS systems in a friendly manner. Addressed customer inquiries and provided thorough assistance with their needs.
- Oversaw guest and employee interactions to uphold a secure environment. Identified and addressed potential theft attempts with proactive measures. Communicated critical incidents to management for timely resolution.
- Achieved promotion to Loss Prevention role within five months, demonstrating rapid adaptation and commitment.
- Achieved promotion to Loss Prevention Lead in two months, reflecting strong performance and commitment to organizational security.
- Recognized as Employee of the Month for outstanding performance in March 2025.
Customer Service/Pharmacy clerk
Walgreens
12.2020 - 04.2023
- Used POS to check out the guests in a fast and friendly manner. Quickly and thoroughly answering questions about customers needs. Helping in the pharmacy organize and check out customers on a specialty system for prescriptions
- Two time employee of the month
- Recognized by the company for service and dedication
- Able to multitask on difficult tasks
Receiving Manager
Tokyo Central
08.2018 - 10.2020
- Received shipments and unloaded trucks while keeping a clean and workable environment. Checked invoices and counted pallets for quality and quantity. Forklift utilized when needed.
- Forklift trained
- Knowledge and ability with Excel and invoicing systems
- Can maintain a warehouse/storehouse
Education
High School Diploma -
Mark Keppel High School
01-2006
Skills
- Microsoft Word
- Microsoft Excell
- POS system
- PC and Mac
- Multitasking
- Excellent Phone etiquette
Certification
Forklift and propane certifications.
Timeline
Customer Service Representative
U-Haul International
04.2025 - Current
Cashier/Loss Prevention Lead
DDs Discounts
06.2024 - 06.2025
Customer Service/Pharmacy clerk
Walgreens
12.2020 - 04.2023
Receiving Manager
Tokyo Central
08.2018 - 10.2020
High School Diploma -
Mark Keppel High School