Christian Martinez
Leander,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Splash Shack
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Lifeguard Supervisor
Splash Shack
05.2023 - 05.2024
- Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
Education
High School Diploma -
Leander High School
3301 S Bagdad Rd05-2024
Skills
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Prioritization
- Store maintenance
- POS systems expert
- Key holder experience
- Spanish speaker
Certification
- Lifeguard
- CPR
- First Aid
Languages
Spanish
Native or Bilingual
Timeline
Lifeguard Supervisor
Splash Shack
05.2023 - 05.2024
Customer Service Representative
Splash Shack
10.2021 - Current
High School Diploma -
Leander High School
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