Christian Martinez
Queens ,NY
Summary
I am an organized, responsible, dependable and dynamic leader with hands-on experience enhancing customer satisfaction and streamlining operations.
At SUPERMARKET LA JARA, I leveraged expertise in inventory control and team leadership to significantly improve store efficiency.
I am skilled in customer service and budget administration, consistently delivering results by focusing on strategic planning and operational improvements.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Store Owner
Royal Fashion
07.2013 - 08.2023
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Managed day-to-day business operations.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Supermarket Worker
SUPERMARKET LA JARA
01.2008 - 06.2013
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Assisted in training new employees on proper procedures for shelf stocking, cashier operations, and general store policies.
- Checked aisles for spills to complete quick clean-up.
- Streamlined inventory management by accurately stocking shelves and maintaining organized backroom storage areas.
- Ensured accurate pricing of products by regularly checking price tags against current promotions or markdowns.
Education
Universidad Tecnologica De Santiago
Dominican Republic 01.2011 - 05.2013
Skills
Store operations
Customer Service
Sales
Purchasing and planning
Inventory Control
Marketing
Budget Administration
Team Leadership
Gym
I love working out to look and feel great, and stay healthy as I get older.
Timeline
Store Owner
Royal Fashion
07.2013 - 08.2023
Universidad Tecnologica De Santiago
01.2011 - 05.2013
Supermarket Worker
SUPERMARKET LA JARA
01.2008 - 06.2013
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