Christian McDonald-Smalls
Newport News,VA
Summary
Exemplary interpersonal skills with the ability to communicate with diverse audiences. Self-starter who works well individually and collaboratively. Provides accurate analysis of detailed information and effectively communicates complex information in easy-to-understand ways. Performs well under pressure while maintaining a collegial atmosphere.
Overview
11
11
years of professional experience
Work History
SR. Benefit Program Specialist
Department of Human Services
Newport News, VA
03.2022 - Current
- Successfully manage a caseload of clients.
- Provided clients with precise details on intricate policies
- Determined eligibility for SNAP, TANF, and Medicaid benefits through applicant screening.
- Provided efficient solutions for problems encountered by beneficiaries of SNAP, TANF, and Medicaid programs as per federal requirements
- Reviewed case records to ensure compliance with laws, regulations, and policies
- Ensured adherence to established legislation and regulation timelines
- Provided necessary clienteles with appropriate agency recommendations and community resources
- Explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation.
- Identified potential fraud cases involving misuse of benefits programs funds.
- Developed training materials for staff related to benefit program regulations and procedures.
Benefit Program Specialist
Department of Human Services
Newport News, VA
11.2019 - 03.2022
- Assessed eligibility of participants for benefits programs based on income, resources and other criteria.
- Generated reports summarizing benefit program activity and outcomes.
- Reviewed existing policies and procedures related to benefits programs, making recommendations as needed.
- Developed training materials for staff related to benefit program regulations and procedures.
- Coordinated with other departments to ensure accuracy of information related to benefits programs.
- Identified potential fraud cases involving misuse of benefits programs funds.
- Monitored compliance with state and federal regulations governing benefit programs.
- Prepared benefit forms and documents for processing.
Deputy Clerk
Newport News Juvenile and Domestic Relations Court
Newport News, VA
01.2017 - 01.2019
- Streamlined processes and adhered to procedure resulting in a steady, well-running court environment
- Managing cases in JCMS
- Training new clerks for courtroom duties
- Communicating complex information regarding courtroom policy in simplified ways to diverse constituencies
- Managing varied administrative responsibilities: preparation of court-issued documents and court orders, calendaring cases on the court’s docket, receiving and recording payments into CMS system
- Updating court records and files for accuracy
- Serving as liaison between various stakeholders represented in court.
Customer Service Generalist
DMV
Newport News, VA
01.2014 - 01.2017
- Provided excellent customer service by quickly resolving concerns and addressing clients needs in a quick and timely manner
- Employed attention to detail in processing forms with accuracy and precision
- Met company timelines in processing titles and resolving title issues
- Responded to customer inquiries and requests in a professional manner
- Performed administrative duties in the office such as data entry, word processing, copying, and filing.
Education
Bachelors of Human Services and Science -
Purdue University Global
01.2020
Skills
- Case Management
- Screening Clients
- Preparing Official Reports
- Database Management
- Case Management Systems
- Adhering to Policies
- Effective Communicator
- Honest & Hard Worker
- Strong analytical skills
- Proficient in MS Office Suite
- Documentation And Reporting
Timeline
SR. Benefit Program Specialist
Department of Human Services
03.2022 - Current
Benefit Program Specialist
Department of Human Services
11.2019 - 03.2022
Deputy Clerk
Newport News Juvenile and Domestic Relations Court
01.2017 - 01.2019
Customer Service Generalist
DMV
01.2014 - 01.2017
Bachelors of Human Services and Science -
Purdue University Global
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