Melissa Williams

Provided call support for residents of Missouri who wished to apply for government assistance programs such as Medicaid, SNAP, MHABD, and Temporary Assistance.

Determine initial and ongoing eligibility of services, and interview clients in person, and by phone. Prepare summaries of services provided.

• Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
• Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
• Developed strong relationships with community partners, expanding the network of available resources for clients.
• Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
• Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
• Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
• Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
• Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
• Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
• Provided safety planning, crisis intervention and case management to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Facilitated life skills and domestic violence education courses, as well as parenting classes.