Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christian Mendez

Los Fresnos,TX

Summary

UTRGV student seeking a part-time summer position. Brings strong customer service experience, escalation handling, kitchen experience, phone and email support, with some technical skills.

Overview

5
5
years of professional experience

Work History

Lead Customer Service Representative

TaskUs
Los Fresnos, TX
05.2021 - 08.2023
  • Earned high QA scores and was selected for lead-level responsibilities based on performance
  • Handled escalated customer issues, including cases where customers requested a supervisor
  • Assisted customers by phone and email with orders, products, account concerns, and service issues
  • Maintained clear communication and accurate documentation while working remotely
  • Supported banking-related customer service while handling sensitive customer concerns professionally
  • Verified every customer to ensure confidentiality and privacy.

Crew Member

McDonald's Restaurant
Los Fresnos, TX
09.2018 - 04.2021
  • Worked opening, mid, and closing shifts
  • Supported food preparation and kitchen operations, including grill, fries, table service, and cleaning duties
  • Maintained cleanliness of the restaurant by scrubbing floors, washing dishes, cleaning tables, and sanitizing work areas
  • Assisted with unloading delivery trucks, organizing storage, and restocking supplies
  • Helped keep operations running smoothly in a fast-paced team environment

Education

Bachelor of Science - Electrical Engineering

UTRGV
Brownsville, TX
2027

High School Diploma -

Los Fresnos High School
Los Fresnos
2016

Skills

  • Customer service
  • Teamwork
  • Fast-paced work environment
  • Cleaning and sanitation
  • Inventory/stock support
  • Software development
  • Technical Troubleshooting

Languages

English
Spanish

Timeline

Lead Customer Service Representative

TaskUs
05.2021 - 08.2023

Crew Member

McDonald's Restaurant
09.2018 - 04.2021

Bachelor of Science - Electrical Engineering

UTRGV

High School Diploma -

Los Fresnos High School