UTRGV student seeking a part-time summer position. Brings strong customer service experience, escalation handling, kitchen experience, phone and email support, with some technical skills.
Overview
5
5
years of professional experience
Work History
Lead Customer Service Representative
TaskUs
Los Fresnos, TX
05.2021 - 08.2023
Earned high QA scores and was selected for lead-level responsibilities based on performance
Handled escalated customer issues, including cases where customers requested a supervisor
Assisted customers by phone and email with orders, products, account concerns, and service issues
Maintained clear communication and accurate documentation while working remotely
Supported banking-related customer service while handling sensitive customer concerns professionally
Verified every customer to ensure confidentiality and privacy.
Crew Member
McDonald's Restaurant
Los Fresnos, TX
09.2018 - 04.2021
Worked opening, mid, and closing shifts
Supported food preparation and kitchen operations, including grill, fries, table service, and cleaning duties
Maintained cleanliness of the restaurant by scrubbing floors, washing dishes, cleaning tables, and sanitizing work areas
Assisted with unloading delivery trucks, organizing storage, and restocking supplies
Helped keep operations running smoothly in a fast-paced team environment