Christian Micikas
Pennington,NJ
Summary
Customer-savvy Host and Ice Cream Server accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
4
4
years of professional experience
Work History
Host
Montage Mountain Resorts
Scranton, PA
02.2022 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Ice Cream Server
Carvel Ice Cream Store
Pennington, NJ
08.2018 - 01.2022
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Notified supervisor and peers of low product inventory and customer complaints.
Ice Cream Server
Red Barn Milk Company
Ringoes, NJ
04.2018 - 08.2018
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
Bachelor of Science - Hospitality
Keystone College
La Plume, PA04.2024
Bachelor of Science - Business Administration
Keystone College
La Plume, PA04.2024
High School Diploma -
Hopewell Valley Central High School
Pennington, NJ05.2020
Skills
- Front- and Back-of-House Coordination
- Creative Problem Solving
- Cleaning and Sanitizing
- Guest Greeting and Seating
- Packaging and Labeling
- Multitasking and Organization
- Handling Complaints
- Calculating Bills
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Host
Montage Mountain Resorts
02.2022 - Current
Ice Cream Server
Carvel Ice Cream Store
08.2018 - 01.2022
Ice Cream Server
Red Barn Milk Company
04.2018 - 08.2018
Bachelor of Science - Hospitality
Keystone College
Bachelor of Science - Business Administration
Keystone College
High School Diploma -
Hopewell Valley Central High School
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