Christian Neri
LA MIRADA,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Store Manager
Ross Dress For Less
11.2018 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Security Officer
C.S.C
05.2017 - 05.2018
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports of all security breaches and investigations.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
High School Diploma -
Magnolia High School
Anaheim, CA05.2017
Skills
- Goals and performance
- Accurate Cash Handling
- Operational Efficiency
- Quality Assurance
- Employee Development
- Inventory Tracking and Management
- Retail Merchandise Quality Standards
- Leadership Development
- Decision-Making
- Product Merchandising
- Team Building and Leadership
- Resource Allocation
Accomplishments
- Managed a store that exceeded company expectations in every category during the 3rd and 4th quarter.
- Achieved a passing shrink through effectively helping with the mitigation of theft and fraud, product merchandising, overall store operations
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Store Manager
Ross Dress For Less
11.2018 - Current
Security Officer
C.S.C
05.2017 - 05.2018
High School Diploma -
Magnolia High School
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