CHRISTIAN NGUYEN
Las Vegas,NV
Summary
Dynamic Table Games Floor Supervisor with exceptional leadership skills. Proven track record in enhancing guest relations and managing high-stakes gaming environments. Expert in table game operations and cash handling, fostering repeat business through a welcoming atmosphere and effective team management.
Overview
28
28
years of professional experience
Work History
Table Games Floor Supervisor
ARIA Resort & Casino Las Vegas
09.2024 - 05.2025
- High limit gaming experience.
- RIM play experience.
- Supervised up to 6 games per shift.
- Supervised games such as craps, roulette, blackjack, baccarat, pai gow poker, and all carnival games.
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
Table Games Floor Supervisor
Sycuan Casino Resort
11.2010 - 09.2024
- High limit gaming experience.
- Supervised up to 5 games per shift.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Watched closely to catch errors and notified surveillance of irregularities.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Table Games Dealer
Caesars Palace LV
05.2005 - 04.2010
- Dealt craps,roulette, blackjack, baccarat, pai gow poker and all carnival games.
- High limit experience.
- RIM play experience.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular guests, resulting in increased loyalty and repeat visits to the property.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
Dual Rate Table Games Dealer
Trump Marina Hotel & Casino
02.1997 - 05.2005
- High limit experience.
- Dealt craps, roulette, blackjack, baccarat, pai gow poker, and all carnival games.
- Maintained strict adherence to gaming regulations, ensuring fair play and preserving the integrity of each game.
- Developed strong rapport with guests, fostering a welcoming environment and encouraging repeat visits.
- Maintained an organized workspace by managing chips, cards, and other essential equipment effectively.
- Monitored and tracked guests' gaming to ensure proper credit to loyalty account.
Education
No Degree - Table Games
Casino Career Institute
Atlantic City, NJ11-1996
GED -
El Modena H.S
Orange, CA05-1996
Skills
- Exceptional leadership
- Team management
- Guest relations
- Table game operation
- Multitasking
- Reliability
- Adaptability and flexibility
- Cash handling
- Professionalism
Languages
Vietnamese
Native or Bilingual
Timeline
Table Games Floor Supervisor
ARIA Resort & Casino Las Vegas
09.2024 - 05.2025
Table Games Floor Supervisor
Sycuan Casino Resort
11.2010 - 09.2024
Table Games Dealer
Caesars Palace LV
05.2005 - 04.2010
Dual Rate Table Games Dealer
Trump Marina Hotel & Casino
02.1997 - 05.2005
No Degree - Table Games
Casino Career Institute
GED -
El Modena H.S
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