Christian Organ
Charlotte,NC
Summary
Achieved notable increases in monthly sales revenue and customer satisfaction through effective sales strategy execution. Enhanced sales team performance by providing training and mentorship, while analyzing market trends to refine strategies. Streamlined inventory management and developed successful promotional campaigns, strengthening relationships with vendors and financial institutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Manager
Capital Ford of Charlotte
10.2024 - Current
- Enhanced customer satisfaction by attentively engaging with patrons, accurately recording drink orders, and offering personalized recommendations.
- Investigated and resolved customer complaints, ensuring a professional and positive service experience.
- Conducted comprehensive inventory assessments, ordered necessary supplies, and meticulously tracked stock levels to ensure seamless bar functionality.
- Implemented and maintained strict compliance with regulations to uphold safety and legality in alcoholic beverage sales.
- Managed payment processing operations, maintaining precision in handling cash, credit cards, and tabs.
- Executed thorough cleaning protocols in bar area, including glass washing, surface disinfection, and waste management to uphold health standards.
- Executed efficient food and beverage service, ensuring customer satisfaction through professionalism and attention to detail.
- Coordinated efforts with servers, kitchen staff, and management to maintain seamless restaurant operations.
- Managed special requests related to dietary needs and ensured appropriate accommodations for all guests.
- Developed and implemented promotional campaigns for menu item specials and add-ons, focusing on maximizing customer interest.
- Executed responsibilities with a focus on customer satisfaction, precision, and the capacity to juggle competing priorities in a high-energy atmosphere.
General Manager
Liechty Marine of Marathon
03.2024 - 10.2024
- Developed and implemented sales strategies to increase profit, units sold and customer satisfaction.
- Collaborated with vendors to create promotional campaigns to reduce inventory time on the lot by 20%.
- Maximized efficiency of bank funding by decreasing funding time from 30-60 days to all money in house 7 days or less.
- Managed daily operations to ensure efficient and effective dealership functions.
- Oversaw inventory management, including ordering and stocking boats, parts and accessories.
- Ensured maintenance and presentation of the showroom and service areas are up to standard.
- Oversaw sales processes from initial contact through closing the sale and after-sales service.
- Recruited, trained and managed dealership staff, including salespeople, service technicians and administration personnel.
- Ensured compliance with industry regulations and standards, including safety and documentation regulations.
- Implemented and managed CRM systems to track customer interactions and enhance relationships.
- Built and maintained a positive public image for the dealership.
- Overall, this position as General Manager requires a combination of leadership skills, industry knowledge, strong financial judgment, and strong focus on customer service.
Sales Manager
Liechty Automotive Group - Kia of Key West
04.2020 - 03.2024
- Selected to assume a dual role of Sales and Finance Manager immediately acquisition effectively integrating responsibilities across both functions.
- Collaborated with another sales manager to oversee desking and financing for 80-120 deals per month.
- Developed and implemented sales strategies that transformed a struggling, inexperienced sales team into a confident, results-driven group focused on gross revenue.
- Analyzed market trends to acquire vehicles below future market value, enhancing wholesale profitability.
- Recruited, trained and supervised sales staff to ensure high performance and adherence to dealership standards.
- Oversaw customer interactions to ensure a high level of satisfaction and address any issues or concerns.
- Collaborated with inventory managers to ensure the dealership has an optimal mix of vehicles to meet customer demand.
- Oversaw lead generation and follow-up processes to convert prospects into sales.
- Gathered and analyzed customer feedback to identify areas for improvement in the sales process and customer experience.
- Established and maintained relationships with manufacturers, financial institutions and other key partners.
- Prepared regular sales reports and present findings to upper management.
- These responsibilities require strong leadership, strategic thinking and a focus on customer service to drive success to the dealership.
Bartender and Server
Mare Sol/C’sons
05.2018 - 04.2020
- Provided excellent customer service by engaging with patrons, taking drink orders and offering recommendations.
- Handled customer complaints and resolve issues in a professional manner.
- Monitored and managed bar inventory, including ordering supplies and tracking stock levels.
- Adhered to all legal and safety regulations regarding the sale of alcoholic beverages.
- Accurately processed payments, including cash, credit cards and tabs.
- Kept the bar area clean and sanitary, including washing glasses, wiping down surfaces and managing waste.
- Served food and drinks in a timely and professional manner.
- Worked closely with other servers, kitchen staff and management to ensure smooth operations.
- Handled special requests, dietary restrictions, and any other accommodations needed by guests.
- Promoted menu items, specials and add-ons to increase sales.
- These responsibilities require strong customer service skills, attention to detail and the ability to multitask effectively in a fast-paced environment.
Education
Marketing and Entrepreneurship
LaGrange College
LaGrange, GA01.2020
Skills
- Developed rapport with clients and colleagues to facilitate effective communication and teamwork
- Achieved enhanced sales performance through targeted training programs for team members Increased team engagement and productivity by implementing interactive training sessions Cultivated a knowledgeable sales force capable of effectively addressing customer needs
- Implemented effective staff management strategies to optimize workforce efficiency
- Achieved project milestones through effective coordination of team efforts and resources Drove performance enhancements by implementing best practices and fostering a results-oriented mindset Cultivated strong relationships to facilitate collaboration and drive success
- Developed and maintained strong partnerships with clients to support business objectives
- Analyzed market trends and competitor activities to inform strategic sales planning and execution
- Promoted a cheerful and energetic workplace culture to encourage employee engagement
- Analyzed and refined sales process to identify bottlenecks and enhance overall performance
Certification
AFIP Certification
Timeline
Sales Manager
Capital Ford of Charlotte
10.2024 - Current
General Manager
Liechty Marine of Marathon
03.2024 - 10.2024
Sales Manager
Liechty Automotive Group - Kia of Key West
04.2020 - 03.2024
Bartender and Server
Mare Sol/C’sons
05.2018 - 04.2020
Marketing and Entrepreneurship
LaGrange College