Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Kuba Cabana
Kuba Cabana
Miami, FL
01.2022 - 05.2024
Managed daily operations of the store, including scheduling and supervising staff.
Ensured that customer service standards were met or exceeded at all times.
Monitored inventory levels and placed orders for new stock as needed.
Developed and implemented effective strategies to maximize sales and profits.
Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Created promotional campaigns to increase store traffic and generate revenue.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
EL Santo and The Gramercy
Opium Group
Miami, FL
03.2020 - 12.2022
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Trained employees on duties, policies and procedures.
Server
Seaspice
Miami, FL
01.2015 - 11.2018
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Prepared drinks according to standard recipes.
Checked food before serving it to customers.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Associate of Science - Business Administration
Miami Dade College
Miami, FL
Skills
Tableside Service
Adaptable mindset
Cash handling proficiency
Reservation Management
Reliability and punctuality
Team player mentality
Menu knowledge
Special Event Coordination
Point of Sale (POS) system operations
Table setting arrangements
Service prioritization
New Employee Orientation
Food Safety
Guest Relations
Food and beverage pairing
Languages
English
Professional
Spanish
Professional
Timeline
Kuba Cabana
Kuba Cabana
01.2022 - 05.2024
EL Santo and The Gramercy
Opium Group
03.2020 - 12.2022
Server
Seaspice
01.2015 - 11.2018
Associate of Science - Business Administration
Miami Dade College
Similar Profiles
Ana Gabriela Martinez LauzuriqueAna Gabriela Martinez Lauzurique
Restaurant Server at Kuba Cabana DoralRestaurant Server at Kuba Cabana Doral