Christian Pesoa
Annandale,VA
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MJT
JLL, Jones Lang LaSalle
06.2021 - Current
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
MOD
Occasions Caterers
10.2018 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Grocery Manager
Giant Food
05.2016 - 08.2018
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
Education
Certification - Mechatronic Robotics
Ogeechee Technical College
Statesboro, GA10.2021
Associate of Arts - Viscom
Gibbs College
Vienna, VA2005
Skills
- Customer Service and Assistance
- Task Delegation
- Motivational Leadership
- Disciplinary Action
- Performance Metrics Analysis
- Inventory Accuracy
- Verbal and Written Communication
- Inventory Merchandising
- Visual Merchandising
- Ordering of Products
Accomplishments
- Driven electromechanical technician with experience over 2 years in a Manufacturing industry
- Skilled in troubleshooting Mechanical and electronic system
- Motivated to identify best solution to any maintenance request and promote customer satisfaction
- Successful in performing all preventive maintenance and emergency repairs quickly by prioritizing tasks and objectives and training other maintenance staff to meet goals while maintaining safety at all times
- Perform assigned day-to-day repairs, and preventive/predictive maintenance
- Complete maintenance using the appropriate job plans, tools, and manuals
- Review assigned work orders through ez-RME
- Estimate time and materials needed to complete repair
- Use the inventory system to locate and monitor spare parts
- Assist with installation, maintenance, and repair of automated machines and Material handling equipment component
- Troubleshoot electrical and mechanical issues with all parts of automated machines and material handling equipment, such as photo eyes, relays, rollers, proximity sensors, solenoids, and so on
- Assist with troubleshooting of basic electronics and programmable logic controllers
- Skills: Team Leadership
- Relationship Building
- Electro-mechanical Troubleshooting
- Workplace Safety
- Microsoft Office
- Adobe Suite
Certification
- National Fire Protection Association , JLL - 2022
Timeline
MJT
JLL, Jones Lang LaSalle
06.2021 - Current
MOD
Occasions Caterers
10.2018 - 04.2021
Grocery Manager
Giant Food
05.2016 - 08.2018
Certification - Mechatronic Robotics
Ogeechee Technical College
Associate of Arts - Viscom
Gibbs College
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