Christian Ramirez
Winnetka,CA
Summary
I am seeking an exciting new opportunity where I can leverage over 12 years of experience in property management. As a customer-focused professional, I am pursuing a Property Manager, Regional Manager, or Director position within your organization. I bring strong leadership abilities along with excellent interpersonal and communication skills, and a proven commitment to delivering exceptional service and operational success.
Overview
13
13
years of professional experience
Work History
Portfolio Director
Invitation Homes Inc.
Glendale, CA
05.2019 - 01.2026
- Oversaw a team of 6 associates, comprising 3 assistant property managers and 3 customer service representatives. Directed management of a portfolio consisting of 2700 single-family homes.
- Enhanced team productivity through targeted coaching, training, and professional development opportunities.
- Managed cross-functional teams to ensure timely delivery of tasks and services.
- Daily monitoring of delinquency, helped reduce delinquency by implementing additional tasks to ensure favorable delinquency results.
- Improved customer satisfaction rates with proactive issue resolution and regular status updates. This helped reduce escalations significantly year over year.
- Attended unlawful detainer, small claims and forcible detainer trials.
- Reviewed legal invoices for approval.
- Reviewed reports and dashboards daily to ensure team progress.
Assistant Portfolio Manager
Invitation Homes Inc.
Pasadena, CA
04.2017 - 05.2019
- Managed tenant communications, ensuring timely responses to inquiries and maintenance requests.
- Coordinated lease renewals, terminations, and notice to vacates facilitating smooth transitions for tenants.
- Executed processing of rent payment checks to ensure timely transactions.
- Resolved tenant billing inquiries and addressed ledger balance questions.
- Executed move-in process within Yardi and Salesforce systems.
- Finalized deposit accounting statements following tenant move-out procedures.
- Attended unlawful detainer trials for tenants being evicted for non payment of rent.
Portfolio Operations Associate
Invitation Homes Inc.
Woodland Hills, CA
03.2016 - 04.2017
- Processed tenant rental applications efficiently. Assisted in conducting background and credit checks to support application decisions.
- Facilitated timely completion of rental applications in partnership with leasing agents to improve overall customer satisfaction.
- Drafted and finalized rental lease agreements for distribution to approved applicants.
- Completed detailed move-in documentation and data entry in Yardi and Salesforce platforms.
- Executed coding of rent payment checks for efficient check scanning processing.
Leasing Coordinator
Invitation Homes Inc.
Woodland Hills, CA
03.2015 - 03.2016
- Coordinated leasing processes, ensuring compliance with company policies and local regulations.
- Managed tenant communications, addressing inquiries and concerns effectively to enhance satisfaction.
- Developed and maintained strong relationships with property managers to streamline leasing activities.
- Negotiated favorable lease terms for both tenant and landlord, balancing the needs of each party.
- Coordinated with maintenance personnel to ensure prompt handling of repair requests, fostering positive tenant relationships.
- Managed leasing documentation, including lease agreements, addendums, and move-in/move-out forms, ensuring accuracy and compliance with local regulations.
- Oversaw lease administration, ensuring accuracy in documentation and timely renewals.
Leasing Customer Service Representative
Invitation Homes Inc.
Thousand Oaks, CA
05.2013 - 03.2015
- Provided exceptional customer service by efficiently handling an average of 60-80 calls per day from individuals seeking rental properties.
- Communicated rental requirements to prospective tenants.
- Generated and distributed leads to leasing agents for follow-up.
Education
High School Diploma -
University High School
Westwood, CASkills
- Yardi, Salesforce, Microsoft Word, Excel, Workday, Tableau
- Teamwork
- Adaptability
- Critical thinking
- Time management abilities
- Multitasking
- Operations management
- Conflict resolution
- Task prioritization
- Team building
- Team management
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Portfolio Director
Invitation Homes Inc.
05.2019 - 01.2026
Assistant Portfolio Manager
Invitation Homes Inc.
04.2017 - 05.2019
Portfolio Operations Associate
Invitation Homes Inc.
03.2016 - 04.2017
Leasing Coordinator
Invitation Homes Inc.
03.2015 - 03.2016
Leasing Customer Service Representative
Invitation Homes Inc.
05.2013 - 03.2015
High School Diploma -
University High School