Christian Reeves
Columbus,GA
Summary
Dynamic professional with a proven track record in customer service and inventory management, notably at Aflac. Excelled in leveraging Microsoft Excel for data analysis and enhancing call center productivity by 20%, achieving significant customer satisfaction. Skilled in leadership, mentoring a team and fostering customer satisfaction through exceptional problem-solving and multitasking. Demonstrates exceptional organizational abilities and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Aflac
03.2023 - Current
- Handle inbound and outbound calls with effective timing
- Greet customers, listen carefully, identify customer's needs, research policies, provide solutions, and issue training, if needed
- Maintain professionalism by going above and beyond, uploading documentation, sending follow-up reports, setting up cancellation, and creating escalation
- Meeting daily qualities and daily quotes to achieve objectives
- Leveraging data and insight to improve productivity in the call-center
Inventory Specialist
Path Tech
11.2022 - 02.2023
- Spearheading and mentoring a team of 2 to 3 specialists
- Maintain and manage company's inventory to access product availability
- Tracking products, ordering and receiving products, and recordkeeping products
- Analyzing trends, advising on purchasing, and creating reports
City Carrier Assistant
United States Post Office
11.2021 - 11.2022
- Greet and interact with customers, offer assistance with mail-related questions, and provide good customer experience
- Separate outgoing bulk mail and load onto mail trucks for distribution
- Sort, lift, and organize moderate to heavy loads of mail and packages to prepare for delivery
- Deliver mail according to my assigned route in a timely manner
- Collect mail from customers
- Work indoor and outdoors in all weather
Education
BBA - Business Administration And Management
Columbus State University
Columbus, GA08-2020
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Problem-solving ability
- Multitasking
- Patience
- Leadership and Mentoring
- Strong Organization
- Information Gathering
Timeline
Customer Service Representative
Aflac
03.2023 - Current
Inventory Specialist
Path Tech
11.2022 - 02.2023
City Carrier Assistant
United States Post Office
11.2021 - 11.2022
BBA - Business Administration And Management
Columbus State University
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