Christian Rivera

• Coordinated logistics and transportation schedules to optimize resource allocation and minimize delays.
• Analyzed operational data to identify trends, leading to strategic adjustments in routing procedures.
• Supervised daily activities of dispatch team, fostering a collaborative work environment focused on excellence.
• Developed standard operating procedures to improve consistency and accuracy in dispatch processes.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Maintained updated and detailed records of calls in physical and electronic database.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Monitored fleet operations, ensuring compliance with safety regulations and company policies.
• Managed communication between drivers and clients, enhancing service delivery efficiency.
• Implemented process improvements that streamlined dispatch operations and reduced turnaround times.
• Trained new team members on dispatch protocols and software systems for increased productivity.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Organized sales paperwork, presented proposals and finalized contracts.
• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.

• Determined maintenance requirements and assigned repairs to qualified employees.

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• Performed complex mechanical alignments and calibration of equipment to quality standards.
• Completed job reports and logs immediately following service calls.
• Maintained quality assurance and customer satisfaction objectives.
• Repaired malfunctioning utility lines after locating equipment and identifying problems.
• Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
• Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
• Identified depths of water, sewer, gas, cable, oil and electric lines using Type equipment.
• Used Type equipment to find subsurface utility lines and noted details in Type reports.
• Installed and configured new devices and system components.