Honesty Williams
Ladson,SC
Summary
Dedicated and direct Care Worker passionate about helping clients lead fulfilling lives by effectively managing their health-related conditions. Possessing extensive knowledge in medication administration, appointment scheduling, and coordinating social activities. Well-equipped to provide comprehensive support. Excellent organizational skills and compassionate nature excel in building strong relationships with clients, ensuring their comfort and well-being. Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. Prioritize customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach. Strive to meet both customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Fogel Services
01.2025 - Current
- Coordinated daily dispatch operations to optimize route efficiency and reduce delays.
- Monitored vehicle locations using GPS tracking systems to ensure timely deliveries.
- Communicated effectively with drivers and clients to resolve issues promptly.
- Managed schedule adjustments based on real-time traffic and weather conditions.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Daycare Teacher
Crescent Child Development Center
12.2022 - 01.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Caregiver
Phoenix Senior Living
10.2021 - 12.2022
- Create safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Supported bathing, dressing and personal care needs.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Followed safe lifting and transferring techniques to transport residents.
Customer Service Representative
Everise
11.2019 - 10.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dietary Aide/Utility Aide
Wellmore
11.2019 - 06.2020
- Stocked food and other supplies for main kitchen and units.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
Package Handler
Amazon
07.2018 - 11.2019
- Assisted in loading delivery trucks with prepared packages.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Education
Bachelor Of Early Childhood Care And Education -
Trident Technical College
Charleston, SCHigh School Diploma -
Wando High School
Mt. Pleasant, SC06.2019
Skills
- Customer Service
- Verbal and Written Communication
- Client Documentation
- HIPAA Compliance
- Package Loading
- Warehouse Operations
- Physical Strength and Stamina
- Loading and Unloading
- Organizational Skills
- Microsoft Office
- Data Entry
- Active Listening
- Problem-solving abilities
- Patient Observation
- Dispatch software
- Stress tolerance
- Customer relations
- Problem-solving
- Prioritizing calls
- Closing tickets
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Record keeping
Certification
- CPR Certified
Education
true
Timeline
Dispatcher
Fogel Services
01.2025 - Current
Daycare Teacher
Crescent Child Development Center
12.2022 - 01.2025
Caregiver
Phoenix Senior Living
10.2021 - 12.2022
Customer Service Representative
Everise
11.2019 - 10.2021
Dietary Aide/Utility Aide
Wellmore
11.2019 - 06.2020
Package Handler
Amazon
07.2018 - 11.2019
High School Diploma -
Wando High School
Bachelor Of Early Childhood Care And Education -
Trident Technical College