Aleana Smith
Mobile,AL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Dispatcher
Complete Heating And Air
10.2016 - Current
- Coordinated daily schedules for technicians, ensuring timely service delivery and efficient route management.
- Managed customer inquiries, providing accurate information and resolving issues promptly to enhance satisfaction.
- Utilized dispatch software to track job status and optimize technician assignments based on priority and location.
- Streamlined communication between field staff and customers, improving response times and service reliability.
- Developed and maintained relationships with key vendors to ensure supply chain stability.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Security Officer
Securitas Security Services USA
04.2014 - 09.2016
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and security breaches.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Implemented access control procedures, verifying credentials of visitors and employees.
Case Manager
Alta Pointe
08.2014 - 08.2016
- Coordinated comprehensive care plans for clients, ensuring alignment with individual needs and goals.
- Facilitated communication among healthcare providers, clients, and families to streamline support services.
- Developed and implemented strategies for conflict resolution in complex case scenarios.
- Monitored client progress, adjusting interventions as necessary to improve outcomes.
Security Officer
Securitas Security Services USA
02.2012 - 07.2016
- Prepared detailed reports on daily activities, incidents, and observed irregularities for management review.
- Trained new security personnel on protocols, emergency procedures, and reporting standards.
- Collaborated with management to develop strategies for improving overall site security measures.
- Led team in conducting risk assessments, enhancing response plans for various emergency scenarios.
Education
Bachelor of Science - Criminal Justice
Faulkner University
Montgomery, AL05-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
Timeline
Dispatcher
Complete Heating And Air
10.2016 - Current
Case Manager
Alta Pointe
08.2014 - 08.2016
Security Officer
Securitas Security Services USA
04.2014 - 09.2016
Security Officer
Securitas Security Services USA
02.2012 - 07.2016
Bachelor of Science - Criminal Justice
Faulkner University