Christian Roberts
Houston,Texas
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality.
160 Verifiable hours of tractor trailer combination OTR driving
Dedicated Photographer exhibiting true love for craft, art and science of photography process. Seasoned professional at using camera lenses, controls and composition to capture stunning results. Consistently enhancing creative insight through projects and professional workshops.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Package Handler
Fed Ex Ground
11.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
Store Supervisor
Daves Hot Chicken
02.2022 - 01.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Answered product questions and assisted customers in selection and checkout.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Shift Manager
Starbucks
08.2018 - 10.2020
- Responsible for the setup, cleaning, and closing of the store
- Counting and recording store inventory weekly
- Daily cash and safe handling
- Barista trainer
- Troubleshooting and breakdown of events requiring technical support
- Supported over 100 events annually, which ranged from less than a dozen participants to thousands of participants with prestigious guests.
CS Representative
Alorica
04.2016 - 07.2017
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
Education
CDL License - OTR
160 Driving Academy
Houston, TX05.2024
High School Diploma -
Horizon Highschool
El Paso, TX06.2015
Skills
- Weather condition awareness
- Basic mechanical knowledge
- Safe Driving Practices
- Vehicle inspection proficiency
- Physical stamina and strength
- Defensive Driving Abilities
- DOT Compliance
- Inventory Management
- Customer Service
- Staff Supervision
- Multitasking and Organization
- Store Opening and Closing
- Food Safety
- Food safety protocol
- Food Safety Compliance
- Food safety knowledge
- Food safety practices
Certification
TDLR: License to be a driving instructor
CDL A
Timeline
Package Handler
Fed Ex Ground
11.2023 - Current
Store Supervisor
Daves Hot Chicken
02.2022 - 01.2024
Shift Manager
Starbucks
08.2018 - 10.2020
CS Representative
Alorica
04.2016 - 07.2017
CDL License - OTR
160 Driving Academy
High School Diploma -
Horizon Highschool
TDLR: License to be a driving instructor
CDL A
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