Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Robinson

Long Beach,CA

Summary

Telecommunications/Mobile Services specialist with an extensive background of different responsibilities and accomplishments in the communication industry. Team-oriented leader who works well in a collaborative environment, yet thrives on individual achievements. Experienced service representative with a strong background in retail sales, retention, excellent customer service and tech support.

Overview

11
11
years of professional experience

Work History

Mobile Services Expert

T-Mobile
03.2020 - Current

While working from multiple locations, I've been able to work with different systems, and with different teams. This has given me the ability to adapt and be able to work in ever-changing environments while also working with every demographic. I have huge focuses on satisfaction and retention. More customers equals more business. Assisted with day-to-day operations, worked efficiently with all team members and made sure the team morale was always up.

Assistant Sales Manager

Sprint
07.2014 - 03.2020

Generated high volume of referrals. My teams consistently met and exceeded composite metrics . Retained and ensured proper handling and care of over 150 existing accounts. As a team leader, I coached and trained my staff to provide the highest quality customer interactions every time. Managerial duties, scheduling, verified that all merchandising standards were maintained. Organized out of store promotional events.

Customer Account Specialist

T-Mobile
04.2013 - 04.2014
Closed Sales. Helped coach and collaborate ideas with the reps on how we can be more successful. Worked as a team member to provide the highest level of service to customers. Established new customer accounts. Kept showroom professional and neat at all times. Evaluated competitors and performed market research.

Education

Bachelor of Science - Cybersecurity

University of Arizona
Tucson, AZ
04.2026

Skills

  • Strong communication skills
  • Retention Specialist
  • Excellent relationship building skills
  • Great Leadership
  • Effective team player
  • Versatile and Reliable
  • Cheerful and Optimistic
  • Results-oriented

Timeline

Mobile Services Expert

T-Mobile
03.2020 - Current

Assistant Sales Manager

Sprint
07.2014 - 03.2020

Customer Account Specialist

T-Mobile
04.2013 - 04.2014

Bachelor of Science - Cybersecurity

University of Arizona
Christian Robinson