Telecommunications/Mobile Services specialist with an extensive background of different responsibilities and accomplishments in the communication industry. Team-oriented leader who works well in a collaborative environment, yet thrives on individual achievements. Experienced service representative with a strong background in retail sales, retention, excellent customer service and tech support.
While working from multiple locations, I've been able to work with different systems, and with different teams. This has given me the ability to adapt and be able to work in ever-changing environments while also working with every demographic. I have huge focuses on satisfaction and retention. More customers equals more business. Assisted with day-to-day operations, worked efficiently with all team members and made sure the team morale was always up.
Generated high volume of referrals. My teams consistently met and exceeded composite metrics . Retained and ensured proper handling and care of over 150 existing accounts. As a team leader, I coached and trained my staff to provide the highest quality customer interactions every time. Managerial duties, scheduling, verified that all merchandising standards were maintained. Organized out of store promotional events.