Christian Robledo
Cypress,TX
Summary
At BlackHorse Golf Club, excelled in delivering exceptional customer service and efficient cash handling, enhancing guest satisfaction significantly. Demonstrated a strong work ethic and exceptional multitasking abilities, fostering a collaborative environment and ensuring high-quality service. Skilled in guest engagement and POS system management, contributing to a positive dining experience and operational excellence.
Overview
6
6
years of professional experience
Work History
Server
BlackHorse Golf Club
07.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with members and regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Westchester Academy For International Studies
Houston, Texas05-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
BlackHorse Golf Club
07.2019 - Current
High School Diploma -
Westchester Academy For International Studies
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