Christian Robles
New York
Summary
Versatile customer service professional with extensive experience in various roles, excelling in communication and teamwork. Successfully managed memberships, resolved inquiries, and trained staff, demonstrating adaptability and a commitment to service excellence. Proven ability to maintain operational efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Planet Fitness
New York
03.2025 - Current
- Greeted members and guests with a friendly and welcoming demeanor.
- Managed membership inquiries and processed new sign-ups efficiently.
- Maintained cleanliness and organization of the front desk area.
- Handled phone calls and responded to member queries in a timely manner.
- Educated members on facility amenities and fitness programs available.
- Scheduled appointments for personal training sessions effectively.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Trained newly hired employees on front desk procedures and business operations.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
Grocery Clerk
Publix
Tampa
09.2023 - 02.2024
- Assisted customers with locating products and answering inquiries.
- Stocked shelves with fresh merchandise and rotated inventory regularly.
- Collaborated with team members to ensure efficient store operations.
- Monitored product expiration dates and removed outdated items promptly.
- Ensured adherence to safety standards while handling products and equipment.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Worked closely with management team to develop promotional strategies that increased sales.
Sales Associate
IT'SUGAR
New York
11.2021 - 02.2022
- Greeted and assisted, while keeping the sales floor organized and presentable.
- Maintained stock orders prior to shelving, and remained informed and up to date on the current stock and offerings.
- Worked on a team of 8 other associates to boost sales and assist customers, while keeping constant communication to ensure constant work flow.
- Carried and delivered boxes of various sizes with efficiency and carefulnesses, from the shipment dock to the work site.
- Handled POS transactions and earned cashier experience.
Package Handler
UPS
New York
09.2021 - 10.2021
- Managed diverse box sizes and weights to ensure smooth workflow and timely completion of tasks.
- Employed safe lifting techniques to prevent injuries and protect items during handling.
- Developed teamwork skills in fast-paced environment, effectively maintaining productivity under pressure.
Education
High school diploma -
Inwood Early College
New York, NY06-2018
Skills
- Customer service
- Client engagement
- Sales
- Administrative Experience
- Onboarding support
- Transaction processing
- Stock organization
- Microsoft Office
- Computer skills
- Time management
- Problem-solving skills
- Problem resolution
- Effective communication
- Collaboration enhancement
Timeline
Front Desk Associate
Planet Fitness
03.2025 - Current
Grocery Clerk
Publix
09.2023 - 02.2024
Sales Associate
IT'SUGAR
11.2021 - 02.2022
Package Handler
UPS
09.2021 - 10.2021
High school diploma -
Inwood Early College