Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Hi, I’m
Christian Rojas Santana
'Ewa Beach,HI
Summary
Overview
4
years of professional experience
Work History
IREM LLP
Server
07.2022 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Wild Tiki Fun Zone
Front & Back of House
02.2020 - 03.2020
Job overview
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Kept kitchen, counter and dining areas clean and sanitized.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Completed milkshakes and ice cream desserts for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Jeff Ellis Management LLC, Aulani
Lifeguard
05.2019 - 06.2019
Job overview
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Cleared pool areas of debris and hazardous objects to increase safety.
Education
Purdue Global UniversityWest Lafayette, IN
Bachelor of Science from Psychology
05.2024
University Overview
James Campbell High SchoolEwa Beach, HI
High School Diploma
05.2021
University Overview
Skills
- Suggestive Selling
- Warm and Friendly
- Table Monitoring and Turnover
- Quality Control
- Cool Under Pressure
- Bus Tables
- Service Prioritization
- Guest Satisfaction
- Dining Customer Service
- Adaptable and Flexible
- Dining Room Monitoring
- Conflict and Complaint Resolution
Languages
Spanish
Native or Bilingual
Timeline
Server
IREM LLP
07.2022 - Current
Front & Back of House
Wild Tiki Fun Zone
02.2020 - 03.2020
Lifeguard
Jeff Ellis Management LLC, Aulani
05.2019 - 06.2019
Purdue Global University
Bachelor of Science from Psychology
James Campbell High School
High School Diploma
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