Christian Saefong
San Pablo,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Team Supervisor
Rocking Crawfish San Pablo
San Pablo, CA
09.2019 - 08.2021
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency.
- Coordinated with kitchen staff to streamline service flow.
- Monitored dining area to maintain cleanliness and ambiance standards.
- Handled guest inquiries and concerns, enhancing overall satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided patrons with estimated waiting times during peak service hours.
- Answered phone calls to take orders, give information and document reservations.
Store Manager
Complete Garden Supply
Emeryville, CA
03.2010 - 08.2014
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Led a team of associates, providing training and mentorship to enhance productivity.
- Implemented inventory management system to streamline stock control and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
Legal Assistant
Law Office of Emilio N. Francisco
Oakland, CA
11.2008 - 03.2010
- Conducted legal research to support case preparation and strategy development for various client matters.
- Managed case files and documentation, ensuring accuracy and organization for efficient retrieval and review.
- Communicated with clients to schedule appointments, gather information, and provide updates on case progress.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Assisted in negotiation and drafting of settlement agreements, facilitating amicable resolutions in numerous cases.
Education
Oakland High School
Oakland, CASkills
- Assignment delegation
- Effective leadership
- Employee engagement
- Problem-solving
- People management
- Teamwork and collaboration
- Relationship building
Timeline
Team Supervisor
Rocking Crawfish San Pablo
09.2019 - 08.2021
Store Manager
Complete Garden Supply
03.2010 - 08.2014
Legal Assistant
Law Office of Emilio N. Francisco
11.2008 - 03.2010
Oakland High School