Christian Sanchez
South Gate,CA
Summary
Store Manager with proven success in driving sales growth and elevating customer satisfaction. Demonstrated expertise in performance evaluation and team development, resulting in high-performing teams. Strong background in strategic operations management, leading to significant improvements in store efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Coach
Santa Monica, California
01.2023 - Current
- Established customer service standards and monitored staff compliance to enhance service quality.
- Developed strategies that maximized sales and profitability across store operations.
- Analyzed sales data to identify trends and implement targeted promotional campaigns.
- Oversaw inventory management through audits, cycle counts, and shrinkage control.
- Prepared monthly reports detailing sales figures, expenses, and profits for management review.
- Strengthened workflow productivity by recruiting, managing, and developing top talent.
- Provided leadership and mentoring to newly hired employees, ensuring knowledge of company programs.
- Evaluated store performance and integrated feedback to drive continuous improvement initiatives.
Assitant Store Manager
Coach
Los Angeles
04.2018 - 01.2023
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Led team in implementing strategic initiatives to enhance store performance and customer engagement.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Utilized strong communication skills to engage customers, assess needs, and enhance overall shopping experience.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assisted in managing daily store operations and staff schedules.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Operations Manager
Club Monaco
Beverly Hills
10.2011 - 04.2017
- Developed and implemented operational procedures to ensure quality standards are met.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Coordinated inventory management and stock replenishment processes.
- Implemented process improvements to enhance efficiency in store operations.
- Conducted regular audits to maintain compliance with company policies.
- Resolved operational issues promptly to minimize disruptions in service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Built strong operational teams to meet process and production demands.
Education
Associate of Arts - Business And Managerial Economics
Cal State Northridge
06-2010
High School Diploma -
Reseda High School
Reseda, CA06-2007
Skills
- Sales strategy and performance evaluation
- Effective communication skills
- Goal setting and performance management
- Verbal and written communication
- Store operations management
- Recruitment and hiring processes
- Team development strategies
- Customer service excellence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Manager
Coach
01.2023 - Current
Assitant Store Manager
Coach
04.2018 - 01.2023
Operations Manager
Club Monaco
10.2011 - 04.2017
Associate of Arts - Business And Managerial Economics
Cal State Northridge
High School Diploma -
Reseda High School